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Riverside Lifecare (Home and Hospital)
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At Riverside Lifecare, we are proud to offer rest home, hospital and respite/carer support for people over 65 and young disabled at our Home and Hospital in New Plymouth. Our goal is to help you and your loved ones live the best life possible.

Facility services offered

  • Geriatric
  • Rest home care
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

Enquire about availability
  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 28th November 2018)

This facility is owned by Heritage Lifecare Limited.

Focusing on making each day the best it can be for you and your loved ones is what’s most important to us here at Riverside. You can be assured that the quality of our nursing care is very high. We take the time to get to know each resident so that our care can be personalised, respecting each person’s likes, dislikes and preferences.

No. of Beds 65

Aged Care Management

Owned by Heritage Lifecare Limited.

Aged Care Activities

Riverside has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression. Large print books and Blind Foundation listening books form part of our library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and Sky TV is also available in the main lounges. There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.

Enquire about availability

Address

Jenna Polkinghorne

Show number

(06) 758 1996


Riverside Lifecare (Home and Hospital)
361 Mangorei Road
Merrilands
New Plymouth,4312
New Zealand  

Enquire about availability     Send a message

DHB Audit Details

Further Rest Home Certification and Audits Information.

Riverside Lifecare (Home and Hospital)
Taranaki District Health Board
Audit Certification period: 12 months (Poor)
Certificate renewal date: 3rd April, 2019
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.


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