Aged Care Information   (Last Updated: 28th November 2018)

This facility is owned by Heritage Lifecare Limited.

We want everyone to feel that Telford is their home. Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge).

We’ll make sure your loved one chooses how they want to fill their days, and we’ll take the time to get to know them, so that everything we do considers their special likes and dislikes.

You can find us in the heart of Merrilands, close to all amenities, in a tranquil bush valley with lovely gardens, sunny courtyards and a large conservatory.

We also have a retirement village on the same site, which can make visiting a spouse easier.

No. of Beds 52

Aged Care Management

Owned by Heritage Lifecare Limited.

Aged Care Activities

Telford has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression. We have lots of nice lounges around our home, and an outside path and garden provides a walking area and showcases our Rose garden. Our residents are also able to enjoy their own vegetable and flower garden. There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.

Enquire about availability

DHB Audit Details

Further Rest Home Certification and Audits Information.

Telford Lifecare (Rest Home & Hospital)
Taranaki District Health Board
Audit Certification period: 12 months (Poor)
Certificate renewal date: 3rd April, 2019
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

• provide safe, appropriate care for their residents
• meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.