Aged Advisor reviews for Jean Sandel [Aged Care] Retirement Village

# 83 of 683 Aged Care facilities in New Zealand.

71 Barrett Road, Whalers Gate, New Plymouth, New Zealand 4310

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JEAN SANDEL RETIREMENT VILLAGE

96.7% (6 Reviews)

4.83 out of 5 stars - 6 votes

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100.00% from 3 reviews in the last 12 months

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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NPS

Services offered

Geriatric
Dementia care
Medical Hospital care
Rest home care
Respite Care
AGED CARE

Service Information

This business is part of Ryman Healthcare Ltd.

Jean Sandel Retirement Village, New Plymouth is stated as being "named after a proud New Plymouth citizen and one of New Zealand's most acclaimed surgeons. The village provides a full range of retirement lifestyle options along with the very best of resthome, hospital and dementia care from our caring and friendly staff. Located in Whalers Gate close to the Base Hospital and Woolworths, the village is situated on an elevated and sunny site which encompasses views of the sea and Mt Taranaki.

Based in New Plymouth, Jean Sandel Retirement village has friendly, caring staff. The services that Jean Sandel provide include: The village features the very latest designs in retirement living providing architecturally designed Independent Townhouses and Apartments, Serviced Apartments and a Care Centre, set amongst beautifully landscaped gardens.

The website continues to say that: The resort-style facilities include an all-weather bowling green, indoor heated swimming pool and spa, gymnasium, internal atrium, beauty and hairdressing salon, library, dining room, internet cafe, bar, lounges, shop and even a movie theatre! There is so much for residents to enjoy, including village events and outings.

No. of Beds 111

(Last Updated: 25th November 2025)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Jean Sandel [Aged Care] Retirement Village
Taranaki District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 21st December, 2026
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.