All rest homes and aged residential care facilities are certified and audited to ensure they:
provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Reviews / Feedback for Raglan Rest Home and Hospital
SueA17Raglan Rest Home and HospitalCommunication is fantastic, any changes are discussed with me. Very caring environment, friendly staff always welcoming. Warm facility, rooms are homely with spectacular views of ocean, hills, Lorenze... Read more
Communication is fantastic, any changes are discussed with me. Very caring environment, friendly staff always welcoming. Warm facility, rooms are homely with spectacular views of ocean, hills, Lorenzen bay, wind turbines. Food is prepared on site and individualised to suit needs of residents.
Nothing negative to say
Suggestions to Management or General Comment
Extremely grateful for the excellent care my dad is receiving as I know he is a challenging individual
nicolapicolaRaglan Rest Home and Hospital[Edit] The new owner was accomodating and helpful when my dad went in for repite care. The nurses and health care workers were amazing with dad, making him comfortable and treating him with care, empa... Read more
[Edit] The new owner was accomodating and helpful when my dad went in for repite care. The nurses and health care workers were amazing with dad, making him comfortable and treating him with care, empathy and dignity in his last days. I cannot thank you enough.
SueA17Raglan Rest Home and HospitalManager was very helpful with advice and guidance with process. Warm and friendly greeting, large sunny room with 2 fabulous views of the sea. Dad was asked his preferences and given choices, we were ... Read more
Manager was very helpful with advice and guidance with process. Warm and friendly greeting, large sunny room with 2 fabulous views of the sea. Dad was asked his preferences and given choices, we were shown around the complex. Dad said staff were caring, very polite and good at their jobs. The relief at being able to have a break without worrying about my fathers care and safety is beyond words.
Suggestions to Management or General Comment
I would like to express my gratitude and thanks to Cherry and her fabulous team for making this overwhelming decision a good experience for both my Dad and for me.
This appears to be an employment request and will not be seen by the correct person.
If you are looking for work, click “Yes, I am looking for a job.”.
If this is an enquiry about availability then click “No. I’m not looking for a job.” to send.
Enquire about availability
Your enquiry is being sent ....
We can also send your enquiry to these facilities below. Simply untick the ones you're not interested in and click "Send" or simply click "No thanks".
Helping you find the right retirement or restcare facilities.
The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.