Aged Advisor reviews for Malyon House

# 9 of 682 Aged Care facilities in New Zealand.

WINNER - 2024,21,20,19,18,17 FINALIST - 2023 Best Aged Care (Med/Large) Facility - NI

4 Heath Street, Mount Maunganui, Tauranga, New Zealand 3116

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Malyon House

99.1% (127 Reviews)

4.95 out of 5 stars - 127 votes

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97.86% from 28 reviews in the last 12 months

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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New Zealand's Best Awards

WINNER - 2024,21,20,19,18,17 FINALIST - 2023 Best Aged Care (Med/Large) Facility - NI

Overview

Malyon House in Mt Maunganui.
Rest Home Care, Hospital Care, Respite Care

Services offered

Palliative (End of Life)
Geriatric
Medical Hospital care
Rest home care
AGED CARE

Service Information

This business is part of Munro Resthomes Limited.

Malyon House is situated in Heath Street - just a few steps behind the Central Parade Shopping Centre. We are a friendly aged care facility catering for the needs of our 57 residents.
We are care for Rest home, Hospital and Palliative Clients.

No. of Beds 57

Staff

Carers are dedicated and trained to help with the needs of our residents.

Registered Nurses are available 24 hours a day

Aged Care Management

Privately owned and operated by the Munro family. David and Cecily have ran the facility for over 20 years, and recently passed the baton to their daughter Amy and her husband Brett.

Amy Munro is the Facility Manager along with Maureen Stark Clinical Manager and Paula Davidson in Administration.

Aged Care Activities

Donna is responsible for the daily activities and keeping residents busy with activities like;
Crafts, Cooking, Van outings, Bingo.
We regularly have entertainers come to entertain at our facility.

(Last Updated: 29th November 2022)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Malyon House
Bay of Plenty District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 12th April, 2025
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.