Aged Advisor reviews for CHT Royal Oak (Rest Home)

# 8 of 682 Aged Care facilities in New Zealand.

FINALIST - 2024,23,22,21,20 Best Aged Care (Small) Facility - NI

23A Mount Smart Road, Royal Oak, Auckland, New Zealand 1061

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CHT Royal Oak (Rest Home)

94.5% (99 Reviews)

4.73 out of 5 stars - 99 votes

See how this compares with other facilities!

97.93% from 29 reviews in the last 12 months

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

Beds Available

New Zealand's Best Awards

FINALIST - 2024,23,22,21,20 Best Aged Care (Small) Facility - NI

Overview

Services offered

Palliative (End of Life)
Rest home care
Respite Care
Adult Day Care
AGED CARE

Service Information

This business is part of CHT Healthcare Trust.

The peaceful garden atmosphere of CHT Royal Oak provides a relaxing and private sense of home for rest home residents who can also enjoy close proximity to local shops, churches, public transport and Cornwall Park. Residents who may later require hospital or dementia care have the option of a seamless transition to CHT St Johns Care Home just five minutes away.

CHT Healthcare Trust is a not-for-profit organisation with over 60 years' experience taking great care of older people through a network of quality care homes.

CHT Royal Oak’s design is centred around four suites of 10 modern spacious bedrooms with direct access to outdoor areas from each bedroom. All suites have a dedicated living room area and kitchenette.

No. of Beds 40

Staff

Friendly, caring and professional staff.

Aged Care Management

Experienced, approachable and professional Manager.

To see all CHT Facilities click on the link.

Aged Care Activities

A variety of activities on offer as part of ongoing activities programme including outings.

(Last Updated: 20th October 2023)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

CHT Royal Oak (Rest Home)
Auckland District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 26th November, 2026
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.