Aged Advisor reviews for CHT Hillcrest (Hospital)

# 22 of 682 Aged Care facilities in New Zealand.

WINNER - 2022 FINALIST - 2021,20 Best Aged Care (Med/Large) Facility - NI

86 Friesian Drive, Mangere, Auckland, New Zealand 2022

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CHT Hillcrest

95.4% (39 Reviews)

4.77 out of 5 stars - 39 votes

See how this compares with other facilities!

100.00% from 1 review in the last 12 months

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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New Zealand's Best Awards

WINNER - 2022 FINALIST - 2021,20 Best Aged Care (Med/Large) Facility - NI

Overview

Situated in the heart of vibrant Mangere, CHT Hillcrest is handy to shops, parks, library and banks.

Suites of 10 bedrooms, all with ensuite bathrooms, have their own dining area, living room and kitchenette along with direct access to garden areas.

Services offered

Physical
Geriatric
Dementia care
Medical Hospital care
Rest home care
AGED CARE

Service Information

This business is part of CHT Healthcare Trust.

Situated in the heart of vibrant Mangere, CHT Hillcrest is handy to shops, parks, library and banks, offering quality care as part of the CHT Healthcare Trust network of not-for-profit care homes.

Suites of 10 bedrooms, all with ensuite bathrooms, have their own dining area, living room and kitchenette along with direct access to garden areas for socialising or quiet relaxing.

CHT Hillcrest also includes a separate dementia care unit for those who require a secure environment. Residents in this area enjoy their own dining area, lounges and sheltered gardens.

No. of Beds 80

Staff

Friendly, experienced, professional staff.

Aged Care Management

Experienced, approachable, professional Manager.

To see all CHT Facilities click on the link.

Aged Care Activities

Variety of activities on offer as part of an ongoing activities programme, including outings.

(Last Updated: 10th January 2024)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

CHT Hillcrest (Hospital)
Counties Manukau District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 22nd November, 2025
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.