Bert Sutcliffe Retirement Village Birkenhead Auckland

Overview

Bert Sutcliffe Retirement Village is located on Rangatira Road and close to Verran's Corner. The village enjoys beautiful panoramic views over Kauri Point and beyond.

Services offered

Serviced Apartments
3 bedroom Apartment
2 Bedroom Apartment
1 bedroom Apartment
RETIREMENT VILLAGES

Service Information

This business is part of Ryman Healthcare Ltd.

Bert Sutcliffe offers a full range of comprehensive care options, from the light touch of a serviced apartment to resthome, hospital and specialist dementia care. For those who choose fully independent living in our
apartments, its reassuring to know our care services are there if they ever need them.

There is always something to do; from organised events and shopping trips, to activities that inspire movement. The measure of a full life at Bert Sutcliffe Village is certainly one that will get richer with age.

No. of Units 306

Retirement Village Management

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(Last Updated: 21st March 2023)

Reviews / Feedback for BERT SUTCLIFFE RETIREMENT VILLAGE

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BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : Christine_77135 Jul 2023

Resident.

"Happy Ryman Resident"

Includes reply from BERT SUTCLIFFE RETIREMENT VILLAGE

We are very happy with our decision to move into Ryman's Bert Sutcliffe Village. We have a supportive community, security, warmth, lower power bills, no rates to pay, no water bill, no maintenance cos...Read more

Pros

We are very happy with our decision to move into Ryman's Bert Sutcliffe Village. We have a supportive community, security, warmth, lower power bills, no rates to pay, no water bill, no maintenance costs. Our fees are fixed at $129 per week. We think the terms and conditions are fair.

Cons

I'd like the gardens to reflect Auckland more. No hibiscus here in the Village, or frangipani. Apparently all landscaping designed in Christchurch, so we only have plants that can survive there. Also would like movies to be shown in movie theatre. They show one a week for serviced apartment residents. Movie theatre lies empty most of time, never used at night. Staffing issues?

Suggestions to Management or General Comment

Excellent manager listens and responds to resident feedback.

Reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Thank you for taking the time to share your experience with us, your feedback is extremely valuable to us and we take pride in knowing we have provided you with excellent service.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : Margaret76967 Jul 2023

Resident.

"Good village"

Includes reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Great staff, good facilities. Excellent village manager now after a series of stand;ins....Read more

Pros

Great staff, good facilities. Excellent village manager now after a series of stand;ins.

Cons

Too many residents to know more than a handful of people.

Suggestions to Management or General Comment

Name badges would be helpful, as the large number of residents mean it can be hard to remember names.

Reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Thanks for the 5 - star review.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

4 Reviewed by : dia647 Jul 2023

Resident.

"Good Place to Live but Could Be Better"

Includes reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Pleasant roomy apartment. Close to shops and main roads. Good neighbours. Plenty happening if I want to join in. Great Manager after a string of temporary and inefficient Managers. Long may she stay!....Read more

Pros

Pleasant roomy apartment. Close to shops and main roads. Good neighbours. Plenty happening if I want to join in. Great Manager after a string of temporary and inefficient Managers. Long may she stay!

Cons

NO sun whatsoever in the Winter. Everything seems to have to be referred to CHCH Head Office. They try and dictate what happens in Auckland right down to what sort of plants we have in the Garden and how long the kitchen has to boil an egg etc. Ridiculous as stomps on the creativity of the people that are employed ie Chefs, gardeners, senior nurses etc. Also, big turnover of staff leading residents to believe not all well in the State of Denmark…possibly due to the above.

Suggestions to Management or General Comment

Employ good people, pay them a decent wage and let them do their job without the constant need for micromanagement from Head Office. Give our Manager a medal!

Reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Thanks for the review.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : [Name withheld at users request] Jul 2023

Resident.

"Retirement Village Review"

Includes reply from BERT SUTCLIFFE RETIREMENT VILLAGE

We moved in at the end of 2016. A good deal, financially. Excellent facilities and a good range of activities on offer. Where maintenance problems occur (such as downpipe or balcony leaks), attended t...Read more

Pros

We moved in at the end of 2016. A good deal, financially. Excellent facilities and a good range of activities on offer. Where maintenance problems occur (such as downpipe or balcony leaks), attended to promptly and effectively.

Cons

None.

Suggestions to Management or General Comment

Keep it going.

Reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Thanks for the great review.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

4 Reviewed by : [Name withheld at users request] Jul 2023

Resident.

"Review of Retirement Village"

Includes reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Well maintained village. Respectful of residents. Very convenient location near transport hub and small number of shops....Read more

Pros

Well maintained village. Respectful of residents. Very convenient location near transport hub and small number of shops.

Cons

high staff turnover

Suggestions to Management or General Comment

Staff training for Care Centre needs constant updating

Reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Thank you for taking the time to share your experience with us, your feedback is extremely valuable.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : [Name withheld at users request] Jun 2023

Resident.

"Feedback"

Includes reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Having lived here for six years, I am still thoroughly satisfied with my ultimate move here. The Staff are phenomenal - friendly, always ready to assist. Special mention to Gaynor, Jewelyn, Amanda & N...Read more

Pros

Having lived here for six years, I am still thoroughly satisfied with my ultimate move here. The Staff are phenomenal - friendly, always ready to assist. Special mention to Gaynor, Jewelyn, Amanda & Nathasha. Being an IA Resident, I feel I can come & go easily - ie: lock & leave. Whether it is for a few hours or several days / weeks, I know my home is safe. There are many activities to choose & our Ryman app activities are continually updated.

Cons

Why is the Ryman app not available for Serviced Apartment Residents? And why must we physically “RSVP” when saving our choices? Many of us feel that the cafeteria food / cuppas have become quite pricey, compared to our friends in competitive villages.

Suggestions to Management or General Comment

Please refer to my “Negatives”.

Reply from BERT SUTCLIFFE RETIREMENT VILLAGE

Thank you for taking the time to share your experience with us, your feedback is extremely valuable.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : [Name withheld at users request] Aug 2022

.

"Quick Review..."

N/ARead more

Categories	Rating
OVERALL RATING

BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : Di Sinclair Aug 2022

.

"Quick Review..."

N/ARead more

Categories	Rating
OVERALL RATING

BERT SUTCLIFFE RETIREMENT VILLAGE

3 Reviewed by : joy0313 Aug 2022

Resident.

"..."

Amenties. Events & Entertainment. Support during Covid. Personal enquiries....Read more

Pros

Amenties. Events & Entertainment. Support during Covid. Personal enquiries.

Cons

Medical support limited. Financial needs for future. No dates on info booklets.

Suggestions to Management or General Comment

Cont. with dementia NZ to develop an inclusive culture. Provide daily support eg reading, socialising, games.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

BERT SUTCLIFFE RETIREMENT VILLAGE

5 Reviewed by : dia647 Jul 2022

Resident.

"..."

Great team, Plenty to do, Beautiful Grounds.Read more

Pros

Great team, Plenty to do, Beautiful Grounds.

Cons

None

Suggestions to Management or General Comment

Overall I am very happy here.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

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Entry Conditions

Fee model

Minimum Age of Entry

70

Lowest Known Price

POA - Enquire Now

Highest Known Price

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Capital Gain

Capital Loss (if any)

Maintenance Fees Starting from

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(Paid Weekly)

Maintenance Fee Increases?

BERT SUTCLIFFE RETIREMENT VILLAGE

Overview

Services offered

Service Information

Retirement Village Management

Reviews / Feedback for BERT SUTCLIFFE RETIREMENT VILLAGE

Entry Conditions

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BERT SUTCLIFFE RETIREMENT VILLAGE

Overview

Services offered

Service Information

Retirement Village Management

Reviews / Feedback for BERT SUTCLIFFE RETIREMENT VILLAGE

Entry Conditions

Associated Facility

Bert Sutcliffe Aged Care

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