The Poynton Retirement Village Metlifecare Takapuna Auckland

The Poynton is a premium retirement village, situated in the exclusive coastal communities of Takapuna and Milford, on Auckland's North Shore.

Facility services offered

Serviced Apartments
Apartment (3 bdrm)
Apartment (2 bdrm)
Apartment (1 bdrm)

Retirement Village Information (Last Updated: 19th August 2020)

This facility is owned by Metlifecare Ltd [VILLAGES].

Offering outstanding facilities, our spacious up-market apartments provide unrivalled comfort, security and peace of mind so you can truly enjoy life. All residents have access to fine dining, extensive leisure activities and a great social atmosphere, which means they can enjoy the freedom and independence to do whatever they choose.

In addition to independent apartments, The Poynton also has serviced apartments where you receive extra support, such as daily meals, laundry, cleaning and personalised care.

Our warm and friendly staff are available 24/7 to ensure you receive the very best care and your individual needs are fully catered for.

No. of Units 257

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Address

Jan Fisher
Village Manager

Show number

09 488 5700

THE POYNTON Retirement Village Metlifecare
142 Shakespeare Road
Takapuna
Auckland,0622
New Zealand

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Fee model

ORA / LTO
10% per year, for 3 years.
Maximum 30%

Minimum Age of Entry

Lowest Known Price

$525,000

Apartment (1 bdrm)

Highest Known Price

$950,000

Apartment (3 bdrm)

Capital Gain

Provider

Capital Loss (if any)

Maintenance Fees Starting from

$139 per week

(Paid Weekly)

Maintenance Fee Increases?

Undisclosed (CPI used)

Reviews / Feedback for THE POYNTON Retirement Village Metlifecare

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Reviewed by : [Name withheld at users request] Jun 2020

Resident> 100 days / visits

Well sited...

Service Name: THE POYNTON Retirement Village Metlifecare

1. Well sited apartment within village 2. Itself adjacent to transport routes/ stops 3. Apartment - well appointed - generous storage with valued utility room 4. Undercover garaging - ideal in wint...Read more

Pros

Cons

1. Inherited out of date, partly faulty wiring 2. The major appliance is perhaps 10 years old (maintenance on us!) 3. Deplore retention of all ultimate capital until unit is sold

Suggestions to Management or General Comment

....

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : [Name withheld at users request] Jun 2020

Resident> 100 days / visits

Beautiful apartments.

Service Name: THE POYNTON Retirement Village Metlifecare

Beautiful apartments,layout,facilities. Great sporting and social activities.Very good cafe and dining food....Read more

Pros

Beautiful apartments,layout,facilities. Great sporting and social activities.Very good cafe and dining food.

Cons

Gardening could be much better.some gardens are looking ready for replacement. Bark also needs replenishing.

Suggestions to Management or General Comment

Love living here. Would like to see Metlifecare spending more on the gardens.

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : [Name withheld at users request] Jun 2020

Resident> 100 days / visits

A+

Service Name: THE POYNTON Retirement Village Metlifecare

Everything A+Read more

Pros

Everything A+

Cons

....

Suggestions to Management or General Comment

....

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : Jun 2020

Resident> 100 days / visits

Facility vote

Service Name: THE POYNTON Retirement Village Metlifecare

Pros

We are ever so lucky - we belong to a family who cares for each other, we are situate in a prime position and are unique in that we are able to access all facilities without having to go outdoors, this is particularly beneficial in the winter months and when it is raining. Our facilities are of a very high standard and are well maintained. We have a wide range of activities, particularly when it comes to sport. Our staff are wonderful, they show an interest in all we do .

Cons

Some of our food prices are a bit high for what we get.

Suggestions to Management or General Comment

Try and keep food prices to a minimum, one can purchase outside the village cheaper.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

More than 3 years ago

Would you recommend this facility to a friend?

Yes

Reviewed by : graham8 Jun 2020

Resident> 100 days / visits

review

Service Name: THE POYNTON Retirement Village Metlifecare

easy livingRead more

Pros

easy living

Cons

lack of clarity re maintenance

Suggestions to Management or General Comment

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

More than 3 years ago

Would you recommend this facility to a friend?

Yes

Reviewed by : Perkins750 May 2020

Resident> 100 days / visits

Retirement Village Arpartments

Service Name: THE POYNTON Retirement Village Metlifecare

Good views and sunlight Excellent location Secure apartments...Read more

Pros

Good views and sunlight Excellent location Secure apartments

Cons

Some residents In the village appear to be beyond self care.

Suggestions to Management or General Comment

Open the village to younger residents, currently limited to residents 70 years and over. Suggest moving age to 68 yrs.

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : Cloverly May 2020

Resident> 100 days / visits

Apartment

Service Name: THE POYNTON Retirement Village Metlifecare

The LocationRead more

Pros

The Location

Cons

Not originally designed as a proper Retirement Village,, but has been adapted

Suggestions to Management or General Comment

Better interpretation of the 10 yr refurbishment scheme

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

More than 3 years ago

Would you recommend this facility to a friend?

Not sure

Reviewed by : Graham489 May 2020

Resident> 100 days / visits

df140a

Service Name: THE POYNTON Retirement Village Metlifecare

With a new manager and health professional the management of the Poynton has improved dramatically. Katie and Vicky have started a new era for the Poynton...Read more

Pros

With a new manager and health professional the management of the Poynton has improved dramatically. Katie and Vicky have started a new era for the Poynton

Cons

The constant charging residents for repairs to assets not owned by the resident. I have made and continue to make submissions to the Commissioner for financial capability in this matter

Suggestions to Management or General Comment

Stop charging residents for repairs and maintenance on assets in the apartments. Residents do not own the heat pump, the drier, the waste disposal unit, the kitchen rubbish bins the dishwasher etc

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Not sure

Reviewed by : [Name withheld at users request] Apr 2020

Resident> 100 days / visits

Service Name: THE POYNTON Retirement Village Metlifecare

Location, responsive and helpful staff who have done and continue to do a great job during the current China virus lockdown....Read more

Pros

Location, responsive and helpful staff who have done and continue to do a great job during the current China virus lockdown.

Cons

I have no negatives regarding the Village itself and the Village management. The problem I have is with MLC head office management. No one from the CEO down has had any previous industry experience - and it shows. The are excellent at making money and very poor in relation to their connection with the residents. The Poynton was built as a lifestyle village and over the past two-three years is now somewhere between a retirement village and rest home - and that is how we are treated

Suggestions to Management or General Comment

The management attitude described above colours my decision regarding ay recommendation. The Village is great - head office management is wanting.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Would you recommend this facility to a friend?

Not sure

Reviewed by : [Name withheld at users request] Apr 2020

Resident> 100 days / visits

Service Name: THE POYNTON Retirement Village Metlifecare

Location, responsive and helpful staff who have done and continue to do a great job during the current China virus lockdown....Read more

Pros

Location, responsive and helpful staff who have done and continue to do a great job during the current China virus lockdown.

Cons

Suggestions to Management or General Comment

The management attitude described above colours my decision regarding ay recommendation. The Village is great - head office management is wanting.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Would you recommend this facility to a friend?

Not sure

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Retirement Village Profile

# 183 of 455 Retirement Villages in New Zealand.