Lakewood Rest Home Canterbury District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 14th December, 2019 Auditor: Health and Disability Auditing New Zealand Limited Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
[Name withheld at users request]Lakewood Rest HomeThe staff were pleasant and kind. The facilities ok.... Read more
The staff were pleasant and kind. The facilities ok.
Our father staged several escape bids, one resulting in injury and one successful. The staff were unaware he had escaped until a neighbour phoned them. He suddenly developed pneumonia and was sent to hospital where he died a week later. We informed staff, cleared his room and so far despite repeated requests have not had a final invoice/refund. [Management has not been] available and we have been asking via email and phone for this for 3 months.
Suggestions to Management or General Comment
After a death it would be nice to have some acknowledgement by management of the loss PLUS prompt final summary of monies owed or refund due.
TeresaLakewood Rest HomeWe agonized over putting Mum in to dementia care but after only a couple of weeks it has truly become her "Home". It's very comforting to know that she is being well cared for as I live about an hour... Read more
We agonized over putting Mum in to dementia care but after only a couple of weeks it has truly become her "Home". It's very comforting to know that she is being well cared for as I live about an hour away from her. The atmosphere is lovely and all Mums extended family are made always made very welcome by the management - lemonade for the great grandchildren and afternoon tea for us. I really appreciate the great communication from the carers and management.
Suggestions to Management or General Comment
Thank you so much for treating my Mum with such dignity.
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Helping you find the right retirement or restcare facilities.
The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.