Aged Advisor reviews for Victoria Care (Rest Home)

# 70 of 682 Aged Care facilities in New Zealand.

901 Colombo Street, Christchurch Central, Christchurch, New Zealand 8013

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Victoria Care

96.7% (6 Reviews)

4.83 out of 5 stars - 6 votes

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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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NPS

Services offered

Dementia care
Respite Care
AGED CARE

Service Information

This business is part of Victoria Care Ltd.

Resthaven Rest Home is located in central Christchurch. The website says that: Resthaven is known for its warm, friendly and homely atmosphere. An older style facility surrounded by beautiful cottage gardens, its size is deceptive when viewed from our street frontage. Resthaven has a heart of gold with all of our staff committed to providing the very best of care.

The services that Resthaven provide is stated as: Our activities programme is provided separately for each care level, although residents often join together for theme days, entertainment and outings. Staff learn about residents interests to ensure the programme is meaningful to all. A wide variety of activities are offered by our activities/diversional therapist. In the dementia unit activities are specifically tailored to help those with memory loss, with a focus on reminiscing, brain exercise and relaxation.

No. of Beds 50

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Victoria Care (Rest Home)
Canterbury District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 30th June, 2025
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.