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Aged Care Information   

This facility is owned by Bupa Care Services NZ Limited.

The Mary Shapley Retirement Village website states that: "Mary Shapley Retirement Village in Whakatane, is a welcoming, boutique-style retirement village, set in tranquil rural surroundings - a beautiful place to enjoy your own independence, in the friendship of a small community, within easy reach of Whakatane."

The Mary Shapley Retirement village website continues to say that: "We have 29 villas and 22 apartments in our village. People who live in our retirement village enjoy a mix of privacy and the company of others - as they like it. Our range of activities and entertainment also offer a relaxed opportunity to get to know people."

"As well as a strong sense of community, our residents enjoy long term support, thanks to the future care options at Mary Shapley Rest Home and Hospital next door. You can find us in the heart of Kopeopeo in Whakatane, close to all amenities and surrounded by attractive, award-winning gardens."

No. of Beds 54

Facility services offered

  • Geriatric
  • Rest home care

Reviews / Feedback for Bupa Mary Shapley Rest Home & Hospital

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Reviewed by : irene230 Dec 2015
Resident> 100 days / visits

Security, Company, Comfort...

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Bupa Mary Shapley Rest Home & Hospital
Bay of Plenty District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 23rd June, 2020
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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