Aged Advisor reviews for Brookhaven Rest Home and Dementia Care

# 197 of 682 Aged Care facilities in New Zealand.

1/29 Alport Place, Woolston, Christchurch, New Zealand 8023

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Brookhaven Rest Home and Dementia Care

80% (8 Reviews)

4 out of 5 stars - 8 votes

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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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NPS

Services offered

Dementia care
Rest home care
AGED CARE

Service Information

This business is part of Heritage Lifecare Limited.

Managed by Golden Age Health Care.

Brookhaven Retirement Village in Christchurch - their website says that: "Brookhaven Rest Home and Retirement Village (located in Woolston, Christchurch) comprises of a rest home, specialist dementia wings, and a community of retirement villas with plenty of space inside and out."

The facilities that Brookhaven Rest Home & Retirement Village have include: "Large rest home bedrooms with ensuites. Residents are encouraged to personalise their rooms with their own treasures and furniture. The well laid out grounds allow easy access to courtyards, lawns and gardens. Brookhaven Rest Home features comfortable bedrooms each with ensuite, spacious lounge and dining room. For those who need extra care, the Dementia wings offer a safe and secure environment in which the residents are able to maintain their dignity and independence while receiving the level of care appropriate to their needs. Emergency call buttons are located in all rest home and villa ensuites."

As well as this, Brookhaven provides 24 Hour nursing care, on call Doctors, and Recreation and activities program as well as van outings. Located in Woolston, Christchurch.

No. of Beds 93

(Last Updated: 17th October 2023)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Brookhaven Rest Home and Dementia Care
Canterbury District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 29th November, 2026
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.