Bardowie Retirement Complex Hawke's Bay District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 10th August, 2019 Auditor: Health Audit (NZ) Limited Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Reviews / Feedback for Bardowie Retirement Complex
R_D_48Bardowie Retirement ComplexA small home with 25 rooms which makes it feel more homely. Not always full as they do not take people that really should be in a home with a hospital wing. This also contributes to a more relaxed en... Read more
A small home with 25 rooms which makes it feel more homely. Not always full as they do not take people that really should be in a home with a hospital wing. This also contributes to a more relaxed environment as the caters are not run of there feet with a lot of extra duties. If the residents are feeling unwell they can stay in bed and have meals brought to them. They have a resident cat and one person on temporary respite from hospital was also able to bring in his small dog which was also
Showering and shampooing. Because they are not able to be shampooed every day when they do was there hair they need to shampoo it twice not just once as it doesn’t last and on the second day looks dirty again, have spoken to some about it but as one told me she only does her hair once but she did it every day. More training needed, they tell people with various types of dementia to drink more but my husband would have a job just filling his glass as his affects his eye sight and has never don
Suggestions to Management or General Comment
A general meeting once a year with family members of residents would be appreciated and perhaps give deeper understanding to both parties
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The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.