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The Croft Complex (Rest Home, Hospital, Dementia Care)
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The Croft Complex (Rest Home, Hospital, Dementia Care)

Facility services offered

  • Dementia care
  • Rest home care
  • Geriatric
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

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  • Description
  • Questions
  • Contact
  • DHB Audits

Aged Care Information   

This facility is owned by Presb. Support (Sth Canty).

The Croft Complex (Rest Home, Hospital, Dementia Care) is located in Highfield, Timaru and offers Dementia care, Rest home care, Geriatric aged care in a 60 bed facility.

No. of Beds 60

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Questions and Answers

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Address

Janice Hampton.

Show number

(03) 6871120 for adm


The Croft Complex (Rest Home, Hospital, Dementia Care)
12 Park Lane
Highfield
Timaru,7910
New Zealand  

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DHB Audit Details

Further Rest Home Certification and Audits Information.

The Croft Complex (Rest Home, Hospital, Dementia Care)
South Canterbury District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 17th July, 2019
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.


Reviews / Feedback for The Croft Complex (Rest Home, Hospital, Dementia Care)

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Reviewed by : [Name withheld at users request]
May 2016

  • Family member / Friend
  • 10 - 100 days / visits

The best place to be if you can't be at home.

5stars

Product/Service Name: The Croft Complex (Rest Home, Hospital, Dementia Care)

The Croft Complex (Rest Home, Hospital, Dementia Care)
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Reviewed by : [Name withheld at users request]
Oct 2015

  • Visitor
  • > 100 days / visits

Lack Of Communication...

2stars

Product/Service Name: The Croft Complex (Rest Home, Hospital, Dementia Care)

The Croft Complex (Rest Home, Hospital, Dementia Care)
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