The Croft Complex (Rest Home, Hospital, Dementia Care) South Canterbury District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 17th July, 2019 Auditor: Health and Disability Auditing New Zealand Limited Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Reviews / Feedback for The Croft Complex (Rest Home, Hospital, Dementia Care)
[Name withheld at users request]The Croft Complex (Rest Home, Hospital, Dementia Care)Big rooms and bathrooms... Read more
Big rooms and bathrooms
Still waiting for call back from management about mothers care
Suggestions to Management or General Comment
Need to keep In touch with familys of residents when they have accidents in your resthome.It is like you are just after the money and should not take six weeks to get your money back after they leave..
[Name withheld at users request]The Croft Complex (Rest Home, Hospital, Dementia Care)My Father was in the Medical ward dying of cancer and his life ended there. It was done wonderfully and his care was exceptional.... Read more
My Father was in the Medical ward dying of cancer and his life ended there. It was done wonderfully and his care was exceptional.
I feel they need more money so they can perhaps modernize the rooms - the main part of The Croft.
Suggestions to Management or General Comment
I have had 2 experiences with this place. With my Father it was positive. With his Aunt due to her own Dr it was a let down however the staff went out of their way to get this Dr to do as he said he would do but to no avail. So my own opinion is to be careful with some of your Dr's, especially those with a name for not turning up when they say they will (and never do), as in my Great Aunts case.
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Helping you find the right retirement or restcare facilities.
The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.