Aged Advisor reviews for Summerset Palms [Aged Care]

# Not yet ranked from 682 Aged Care facilities in New Zealand.

136 Eriksen Road, Te Awa, Napier, New Zealand 4110

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Summerset Palms

100% (2 Reviews)

5 out of 5 stars - 2 votes

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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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Overview

Relax and enjoy retirement living at Summerset Palms, located in Napier’s beautiful coastal suburb of Te Awa.

Services offered

Geriatric
Dementia care
Medical Hospital care
Rest home care
AGED CARE

Service Information

This business is part of Summerset Care Limited.

Summerset Palms is a relaxed coastal community just 4kms from Napier city centre. Enjoy the freedom of a relaxed, sun-soaked retirement, with views over Maraenui Golf Club to the south, and sea views for upper stories in our village centre to the east.

One of the benefits of living in a Summerset village is knowing that should your needs change, a range of care options are available. Our modern care centre offers rest home and hospital-level care within the village (care is subject to availability, eligibility criteria).

*All Summerset homes are sold under a licence to occupy and are subject to availability and eligibility criteria. Images are indicative only. Care is subject to availability and eligibility criteria

No. of Beds 63

Aged Care Management

To view all Summerset Villages through out the country or to see all Summerset Care Villages

Aged Care Activities

Our on-site Activities Coordinator makes sure there's always a calendar of events and activities to keep you entertained, and you can do as much or as little as you choose.

Our Divine Café and in-house catering offer contemporary food menus prepared on site with wholesome, seasonal, fresh and locally-grown produce.

(Last Updated: 17th June 2025)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Summerset Palms [Aged Care]
Hawke
Audit Certification period: 36 months (Good)
Certificate renewal date: 13th November, 2027
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.