Redwood Home Hospital Owhata Rotorua

Services offered

Psychogeriatric
Geriatric
Dementia care
Medical Hospital care
Rest home care
REST HOME CARE

Service Information

This business is part of Bupa Care Services NZ Limited.

The Redwood Home and Hospital website says that: "Redwood Home and Hospital is located on the outskirts of Rotorua, in Owhata, and boasts a lovely outlook with beautiful well-established gardens, including a tranquil water garden with bench seating and a small gazebo for you and your family to enjoy."

Redwood Home and Hospital provides rest home, hospital, day care, secure and specialist dementia care. The website continues to say that Redwood Home and Hospital also has: "We have an extensive activities programme, including housie, cards, bowling, craft and happy hour. Various entertainers visit regularly, such as school, kindergarten and cultural groups. If you'd like a change of scenery, we have outings to local beaches, the races, and sports days with other local homes. Of course, you can get as involved as you like; it is completely up to you how you spend your day."

No. of Bed 94

Currently Not Taking Enquiries

Reviews / Feedback for Bupa Redwood Home & Hospital

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Bupa Redwood Home & Hospital

2 Reviewed by : [Name withheld at users request] Oct 2017

Family member / Friend. > 100 days / visits

"Care could be better"

The staff are friendly and my dad got on with them well. They went out of there way when he was well to ensure he could maintain his independence. Redwood was helpful in helping him set up his own ph...Read more

Pros

The staff are friendly and my dad got on with them well. They went out of there way when he was well to ensure he could maintain his independence. Redwood was helpful in helping him set up his own phone and internet so that he could continue to run a charity from his resthome hospital level room and for that I'm thankful. The kitchen was open to cooking independent meals to ensure that there was food he would eat that was soft that he could eat.

Cons

When his health deteriorated they managed his pain poorly. On occasions only getting extra pain relief when demanded by family. Family members with medical knowledge found they used unusual pain scores and assessment and didn't act on severe pain unless asked. Family members voiced concern that at times staff yelled at him and were rude. His next of kin was overseas and found her concerns about his care were avoided and ignored by the resthome and they communicated poorly with the family.

Suggestions to Management or General Comment

Staff need further training in managing patients in pain and communication with familys of dying patients needs to significantly improve

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

N/A

Bupa Redwood Home & Hospital

5 Reviewed by : [Name withheld at users request] Aug 2017

Family member / Friend. > 100 days / visits

"Fantastic Staff and Care"

The staff were amazing, the care was individual, food was grand and all was well. My nana was taken on trips and started knitting again. Right to the end it was a new lease of life...Read more

Pros

The staff were amazing, the care was individual, food was grand and all was well. My nana was taken on trips and started knitting again. Right to the end it was a new lease of life

Cons

The place is old but you look past the bricks and mortar when everything else is good.

Suggestions to Management or General Comment

Nice to see new drapes going up in areas. Generally its tired but you know the work with what they have to work with and the make the most of it.

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Bupa Redwood Home & Hospital

5 Reviewed by : [Name withheld at users request] Nov 2016

Family member / Friend. > 100 days / visits

"Redwood Bupa well done "

We really appreciate your support and care you have given dad. The care givers have been an extension of our family....Read more

Pros

We really appreciate your support and care you have given dad. The care givers have been an extension of our family.

Cons

None. Keep up the great work looking after our loved ones

Suggestions to Management or General Comment

Caregivers play a pivotal role in the community and give families the opportunity to continue to work and look after their children and keep the "home fires burning", while we are assured that our loved ones are being cared for.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Bupa Redwood Home & Hospital

5 Reviewed by : [Name withheld at users request] May 2016

Family member / Friend. 10 - 100 days / visits

"Caring facility"

great staff who genuinely take an interest in dad. We regard the staff as an extension of our family. Staff provide great feedback on dad's overall well being and identify any health issues...Read more

Pros

great staff who genuinely take an interest in dad. We regard the staff as an extension of our family. Staff provide great feedback on dad's overall well being and identify any health issues

Cons

cant think of any

Suggestions to Management or General Comment

cant think of any

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 10 but under 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Bupa Redwood Home & Hospital

5 Reviewed by : carolyn157 Oct 2015

Family member / Friend. 10 - 100 days / visits

"Keep Up The Good Work..."

Caring staff who give feedback to family. Caring drivers who pickup day care people....Read more

Pros

Caring staff who give feedback to family. Caring drivers who pickup day care people.

Cons

[Negatives] None.

Suggestions to Management or General Comment

So important to know that Redwood [in Rotorua] look after my dad the same way I would if I was able to still have [him] live with me. Keep up the good work.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 10 but under 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Bupa Redwood Home & Hospital
Lakes District Health Board
Certificate renewal date: 12th November, 2023
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Bupa Redwood Home & Hospital

Services offered

Service Information

Reviews / Feedback for Bupa Redwood Home & Hospital

DHB Audit Details

Why we have Rest Home Audits

Types of audit and when they happen

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