Bupa Redwood Home & Hospital
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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Services offered
- Psychogeriatric
- Geriatric
- Dementia care
- Medical Hospital care
- Rest home care
- AGED CARE
Service Information
This business is part of Bupa Care Services NZ Limited.
The Redwood Home and Hospital website says that: "Redwood Home and Hospital is located on the outskirts of Rotorua, in Owhata, and boasts a lovely outlook with beautiful well-established gardens, including a tranquil water garden with bench seating and a small gazebo for you and your family to enjoy."
Redwood Home and Hospital provides rest home, hospital, day care, secure and specialist dementia care. The website continues to say that Redwood Home and Hospital also has: "We have an extensive activities programme, including housie, cards, bowling, craft and happy hour. Various entertainers visit regularly, such as school, kindergarten and cultural groups. If you'd like a change of scenery, we have outings to local beaches, the races, and sports days with other local homes. Of course, you can get as involved as you like; it is completely up to you how you spend your day."
No. of Beds 94
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DHB Audit Details
Further Rest Home Certification and Audits Information.Bupa Redwood Home & Hospital
Lakes District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 12th November, 2026
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
