Aged Care Profile

Palms Lifecare

Palms Lifecare
 80% (2 Reviews)
4 out of 5 stars - 2 votes

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Services offered
  • Palliative (End of Life)
  • Geriatric
  • Medical Hospital care
  • Rest home care
  • Respite Care

Service Information

This business is part of Heritage Lifecare Limited.

PALMS LIFECARE, situated on Harris St, Pukekohe, offers a comprehensive range of care services, including palliative (end of life), geriatric, medical, hospital care, rest home care, respite care, and aged care within our facility with a capacity of up to 83 beds. We provide various levels of care to adapt to your evolving health needs, ensuring continuous care for the present and the future.

At Heritage Lifecare, our residences mirror the residents who choose us, the local communities surrounding us, and the individuals who support and work with us. With us, you'll feel right at home. Reach out to us today to discuss your specific needs.

Please note that the images provided are representative of Heritage Lifecare.

No. of Bed 83

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(Last Updated: 7th March 2023)

Reviews / Feedback for Palms Lifecare

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Palms Lifecare
"Three Stars...."
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Palms Lifecare
Resident. > 100 days / visits
"Five Stars..."
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DHB Audit Details

Further Rest Home Certification and Audits Information.

Palms Lifecare
Counties Manukau District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 25th August, 2024
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.