Palmerston Manor Lifecare (Rest Home)
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Palmerston Manor Lifecare (Rest Home) Avg. Rating:
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Facility services offered

  • Geriatric
  • Medical (hospital care)
  • Rest home care
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

Enquire about availability
  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 1st October 2018)

This facility is owned by Heritage Lifecare Limited.

Palmerston Manor Rest Home is located in Takaro, Palmerston North and offers Geriatric, Medical (hospital care), Rest home care aged care in a 0 bed facility.

No. of Beds 48

Aged Care Activities

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Jyoti Chandra

Show number

(06) 357 5919

Palmerston Manor Lifecare (Rest Home)
117 Botanical Road, Palmerston North
Palmerston North,4412
New Zealand  

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Palmerston Manor Lifecare (Rest Home)
Audit Certification period: 12 months (due to new manager employed)
Certificate renewal date: 14th March, 2021

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Reviews / Feedback for Palmerston Manor Lifecare (Rest Home)

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Reviewed by : yvonne591
Jan 2017

  • Resident
  • > 100 days / visits

Treated With Respect...


Product/Service Name: Palmerston Manor Lifecare (Rest Home)

Palmerston Manor Lifecare (Rest Home)
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