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Palmerston Manor Lifecare (Rest Home)
80% (2 Reviews)

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Overview

Tucked away from noisy traffic and framed by pretty rose gardens, Palmerston Manor is proud to offer personalised rest home, hospital, respite, day and palliative care.

Facility services offered
  • Geriatric
  • Medical (hospital care)
  • Rest home care

Aged Care Information   (Last Updated: 3rd May 2019)

This facility is owned by Heritage Lifecare Limited.

At Palmerston Manor Lifecare, our dedicated and experienced team are here to attend to both your everyday and urgent requirements. We believe in providing personable, compassionate, safe, respectful care, adding value to the quality of everyday living.

We know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.

No. of Beds 48


Aged Care Management

Owned by Heritage Lifecare Limited.


Aged Care Activities

At Palmerston Manor, there's plenty to do for those who are in the mood for recreation – craft activities, games and puzzles, flower arranging, sing-alongs, movies and excursions, just to mention a few. Our recreational therapist keeps programmes varied and interesting. Family and friends are welcome any time – there are no set visiting hours. You can entertain in your room, or use the home’s lounge areas. Palmerston Manor’s main lounge can be booked for special family occasions. As a family member, you can discuss things as and when you want.

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Reviews / Feedback for Palmerston Manor Lifecare (Rest Home)

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3   
Reviewed by : Pineapple Apr 2021
Family member / Friend. > 100 days / visits

Substandard

Palmerston Manor Lifecare (Rest Home)Read more
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5   (Under previous ownership/mgmt)
Reviewed by : yvonne591 Jan 2017
Resident. > 100 days / visits

Treated With Respect...

Palmerston Manor Lifecare (Rest Home)Read more

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Palmerston Manor Lifecare (Rest Home)
Audit Certification period: 12 months (due to new manager employed)
Certificate renewal date: 14th March, 2021

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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