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Aged Care Profile

Palm Tree Rest Home

Palm Tree Rest Home
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 100% (8 Reviews)
5 out of 5 stars - 8 votes

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Services offered
  • Rest home care
  • AGED CARE

Service Information

This business is part of Palm Tree Heathcare.

At the centre of Devonport beach lies the owner-operated Palm Tree Rest Home. The 28-bed aged care facility is comfortable and created to offer a friendly environment where you can live freely with the precise degree of care you require. Thorough, ongoing care is provided there. We have lovely grounds for you to enjoy and recreation opportunities so you may keep doing all you love.

No. of Bed 28

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(Last Updated: 25th March 2023)

Reviews / Feedback for Palm Tree Rest Home

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Palm Tree Rest Home
5
Family member / Friend.
"Good rest home"
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Palm Tree Rest Home
5
Family member / Friend.
"A nice place to live ..."
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Palm Tree Rest Home
5
Family member / Friend.
"Homely Environment..."
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Palm Tree Rest Home
5
Staff Member.
"Homely environment..."
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Palm Tree Rest Home
5
Visitor.
"Homely environment..."
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Palm Tree Rest Home
5
Visitor.
"Peaceful, close to beach"
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Palm Tree Rest Home
5
Family member / Friend.
"New management very responsive and caring."
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Palm Tree Rest Home
5
Staff Member.
"Excellent service "
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DHB Audit Details

Further Rest Home Certification and Audits Information.

Palm Tree Rest Home
Waitemata District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 13th July, 2026
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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