# 134 of 644 Aged Care in New Zealand.

CHT Waiuku (Hospital and Rest Home)

14 Waimanawa Lane, Waiuku, Waiuku, New Zealand 2123

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85.7% (7 Reviews)

4.29 out of 5 stars - 7 votes

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-- This facility welcomes reviews. --

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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Overview

CHT Waiuku is situated next to the tranquil Waiuku Estuary, with lovely views of the surrounding nature and township – a beautiful place to live.

Services offered

Geriatric
Medical (hospital care)
Rest home care
AGED CARE

Service Information

This business is part of CHT Healthcare Trust.

CHT Waiuku is situated next to the tranquil Waiuku Estuary, with lovely views of the surrounding nature and township – a beautiful place to live.

Built around a central garden with careful attention paid to creating a wonderful sense of home, CHT Waiuku has an emphasis on outdoor living for rest home and hospital residents while providing the best in care.

No. of Bed 60

Staff

Friendly, caring, professional staff.

Aged Care Management

Experienced, approachable, professional Manager.

Aged Care Activities

A variety of activities on offer as part of ongoing activities programme.

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(Last Updated: 17th January 2022)

Reviews / Feedback for CHT Waiuku (Hospital and Rest Home)

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CHT Waiuku (Hospital and Rest Home)

4 Reviewed by : kat210 Aug 2021

Resident.

"overall 4"

Very caring staff. Margaret is lovely and very aproachable....Read more

Pros

Very caring staff. Margaret is lovely and very aproachable.

Cons

Definitely under staffed

Suggestions to Management or General Comment

.....

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT Waiuku (Hospital and Rest Home)

5 Reviewed by : [Name withheld at users request] Aug 2021

Resident.

"Overall 5"

Excellent Nursing care. Kind care givers who know their residents well....Read more

Pros

Excellent Nursing care. Kind care givers who know their residents well.

Cons

I can't think of any

Suggestions to Management or General Comment

Please put up a fence from the building to the boundry near the estuary

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT Waiuku (Hospital and Rest Home)

4 Reviewed by : margaret221 Jun 2021

Resident.

"Four Stars..."

N/ARead more

Pros

N/A

Cons

N/A

Suggestions to Management or General Comment

Better Food

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT Waiuku (Hospital and Rest Home)

5 Reviewed by : Doug133 Jun 2021

Family member / Friend.

"Contentment..."

Management and staff always paying attention to all residents. Very little staff turnover. Contentment....Read more

Pros

Management and staff always paying attention to all residents. Very little staff turnover. Contentment.

Cons

Urine odour present at times.

Suggestions to Management or General Comment

Perhaps a little more tidyness in residents rooms, wardrobes, drawers, dresser tops etc for those incapable of doing so.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT Waiuku (Hospital and Rest Home)

5 Reviewed by : sandra202 Mar 2021

Family member / Friend. < 10 days / visits

"Five Stars..."

Signs of illness acted on immediately, ground level, access to garden....Read more

Pros

Signs of illness acted on immediately, ground level, access to garden.

Cons

More staff needed at times?

Suggestions to Management or General Comment

A difficult job is done very well.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Less than 10 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

CHT Waiuku (Hospital and Rest Home)

3 Reviewed by : [Name withheld at users request] Mar 2020

Family member / Friend.

"Loving Staff who Care..."

Loving staff who care for Mum. It's generally clean, real world stuff i.e. - resident cat, garden for some....Read more

Pros

Loving staff who care for Mum. It's generally clean, real world stuff i.e. - resident cat, garden for some.

Cons

Language of workers - English as second language, speak too fast for older person with hearing loss. Food - menu is not liked by residents.

Suggestions to Management or General Comment

Get a decent cook and menu going appropriate to age of residents. Ie - rice for some of them in sushi is not liked and they have WWII memories of Japan!

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Not sure

CHT Waiuku (Hospital and Rest Home)

4 Reviewed by : jack521 Jan 2020

Resident. > 100 days / visits

"Handy Position in the Town..."

Includes reply from CHT Waiuku (Hospital and Rest Home)

Handy position in the town.Read more

Pros

Handy position in the town.

Cons

In this facility the food leaves much to be desired - 4 out of 10

Suggestions to Management or General Comment

Domestic staff should receive better training.

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Reply from CHT Waiuku (Hospital and Rest Home)

Thank you for your feedback. With over 55 years experience in the Aged Care sector, CHT Healthcare Trust is well known for providing very high levels of care, innovative facilities and staff who truly do love working with older people. CHT Waiuku is consistently applauded for the wonderful care it provides and proactive, passionate staff who are constantly engaging with residents and families, to so it is surprising to hear of your complaints. We welcome you to approach the Unit Manager at any time for a confidential discussion.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

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DHB Audit Details

Further Rest Home Certification and Audits Information.

CHT Waiuku (Hospital and Rest Home)
Counties Manukau District Health Board
Audit Certification period: 12 months (due to new manager employed)
Certificate renewal date: 30th September, 2024
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.