Waiapu Retirement Village Havelock North

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Retirement Village Profile

# 266 of 512 Retirement Villages in New Zealand.

10 Danvers Street, Havelock North, Havelock North, New Zealand 4130

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WAIAPU VILLAGE

67.5% (8 Reviews)

3.38 out of 5 stars - 8 votes

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-- This facility welcomes reviews. --

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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NPS

Services offered

2 Bedroom Villa
1 bedroom Apartment
RETIREMENT VILLAGES

Service Information

This business is part of Heritage Lifecare Limited (VILLAGES).

WAIAPU Retirement VILLAGE is located in Havelock North and offers 13 one bedroom dwellings of independent retirement living. Formerly owned by Anglican Care Waiapu, WAIAPU VILLAGE is now operated by Heritage Lifecare, and provides an ideal option for those who wish to maintain their independence, while being part of a small community.

No. of Units 13

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(Last Updated: 27th February 2023)

Reviews / Feedback for WAIAPU VILLAGE

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WAIAPU VILLAGE

2 Reviewed by : [Name withheld at users request] Aug 2021

Resident.

"Two Stars..."

Nice apartment with balcony.Read more

Pros

Nice apartment with balcony.

Cons

With walking difficulty that inaccessibility of visiting library/hairdressing/office.

Suggestions to Management or General Comment

It is not good policy to have management parents living there.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

WAIAPU VILLAGE

5 Reviewed by : antony123 Aug 2021

Resident.

"Five Stars..."

ManyRead more

Pros

Many

Cons

None

Suggestions to Management or General Comment

....

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Less than 1 year

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

WAIAPU VILLAGE

2 Reviewed by : wil006 Aug 2020

Family member / Friend. > 100 days / visits

"Villa"

Villa is ok.Read more

Pros

Villa is ok.

Cons

Villas aren't treated the same as hospital part. Everything has changed since it changed to the Heritage. was much better when it was under Anglican care.

Suggestions to Management or General Comment

Nil

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

WAIAPU VILLAGE

3 Reviewed by : norm844 Sep 2018

Resident. > 100 days / visits

"Great Location and Chalets, but..."

Includes reply from WAIAPU VILLAGE

Very well located on a quiet dead-end street, comfortable chalets, uncrowded grounds, friendly but no obtrusive residents...Read more

Pros

Very well located on a quiet dead-end street, comfortable chalets, uncrowded grounds, friendly but no obtrusive residents

Cons

Limited insulation and single glazed windows. Limited parking - one space per chalet and no space for caravans or motorhomes. Local management have little practical experience and are not attuned to residents desires or needs. Attitude is less "How can we help" and more "That's not my problem."

Suggestions to Management or General Comment

Heritage needs to emphasise co-operation between local management and residents. Where an issue exists between residents and local management, residents need to be able to easily appeal to Heritage. Perhaps there needs to be a regional level of management to supervise relations between local management and residents.

Reply from WAIAPU VILLAGE

Thanks for the constructive review. We're sorry to hear about your negative experience and will take the management issues on board going forward, and look into better building care. If you would like to discuss this further, feel free to contact us by emailing office@hll.org.nz or calling (04) 901 - 2310.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Not sure

WAIAPU VILLAGE

4 Reviewed by : norm844 Feb 2018

Resident. > 100 days / visits

"Friendly Low Key Community..."

Includes reply from WAIAPU VILLAGE

Friendly low key community, spacious lawns, well designed chalets - spacious feel....Read more

Pros

Friendly low key community, spacious lawns, well designed chalets - spacious feel.

Cons

New owners have not committed sufficiently to maintaining the grounds and the future of the village

Suggestions to Management or General Comment

Management need to assure residents of long term security of tenure - many residents would improve units at their own expense.

Reply from WAIAPU VILLAGE

Thank you for the positive feedback, we greatly appreciate it! The cons you outlined have been constructive as well, and we will investigate further how to improve your experience.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Not sure

WAIAPU VILLAGE

2 Reviewed by : [Name withheld at users request] Feb 2018

Resident.

"Two Stars..."

Includes reply from WAIAPU VILLAGE

N/ARead more

Pros

N/A

Cons

Distance from grocery bread and milk and necessities

Suggestions to Management or General Comment

Ability to purchase bread and milk on the premises.

Reply from WAIAPU VILLAGE

We're sorry to hear about your negative experience. We will consider how to improve convenience when it comes to groceries.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Not sure

WAIAPU VILLAGE

4 Reviewed by : philippa181 Feb 2018

Resident. > 100 days / visits

"No Worries about Maintenance..."

Includes reply from WAIAPU VILLAGE

Hot meal delivered, Company - social activities, no worries about maintenance....Read more

Pros

Hot meal delivered, Company - social activities, no worries about maintenance.

Cons

N/A

Suggestions to Management or General Comment

......

Reply from WAIAPU VILLAGE

Thank you for the positive feedback, we greatly appreciate it!

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

WAIAPU VILLAGE

5 Reviewed by : norman-lorraine654 Jan 2018

Resident.

"Care When Needed..."

Includes reply from WAIAPU VILLAGE

Care when needed. Socialising with others. Good clean accommodation....Read more

Pros

Care when needed. Socialising with others. Good clean accommodation.

Cons

Not having own home.

Suggestions to Management or General Comment

No comment.

Reply from WAIAPU VILLAGE

Thank you for the positive feedback, we greatly appreciate it!

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

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Quality of Care
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Social Atmosphere
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NPS

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WAIAPU VILLAGE

10 Danvers Street, Havelock North, Havelock North, New Zealand

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WAIAPU VILLAGE

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