Retirement Village Profile

# 263 of 492 Retirement Village in New Zealand.

STILLWATER VILLAGE

60 Templemore Drive, Richmond, Richmond, New Zealand 7020

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STILLWATER VILLAGE

66.4% (22 Reviews)

3.32 out of 5 stars - 22 votes

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-- This facility welcomes reviews. --

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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Services offered

3+ Bedroom Villa
2 Bedroom Villa
2 Bedroom Apartment
1 bedroom Apartment
RETIREMENT VILLAGES

Service Information

This business is part of Heritage Lifecare Limited (VILLAGES).

Stillwater Retirement Village (formerly Stillwater Gardens) is located in Richmond, Nelson and offers independent retirement living with 43 one and two bedroom villas.

No. of Units 43

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(Last Updated: 27th February 2023)

Reviews / Feedback for STILLWATER VILLAGE

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STILLWATER VILLAGE

3 Reviewed by : [Name withheld at users request] Jul 2023

Resident.

"Viila resident review"

Great village cordinator who has changed attitude in village in last 12 months...Read more

Pros

Great village cordinator who has changed attitude in village in last 12 months

Cons

Manager who is negative,lacks communication skills and not interested in talking to residents who can answer back

Suggestions to Management or General Comment

Allready listed

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

STILLWATER VILLAGE

1 Reviewed by : [Name withheld at users request] Aug 2022

Resident.

"Poor Management..."

Includes reply from STILLWATER VILLAGE

Small villageRead more

Pros

Small village

Cons

Poor management

Suggestions to Management or General Comment

....

Reply from STILLWATER VILLAGE

Thank you for your review. I'm sorry to hear about your experience and would really appreciate any additional insight you could provide. Please feel free to email me personally: daniel.fisher@hll.org.nz. I look forward to hearing from you.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

STILLWATER VILLAGE

2 Reviewed by : [Name withheld at users request] Aug 2022

Resident.

"Two Stars..."

Includes reply from STILLWATER VILLAGE

NoneRead more

Pros

None

Cons

[I feel](eds) not enough information given us and that the office staff are rude and unhelpful.

Suggestions to Management or General Comment

Be more friendly to residents and visitors. Get rid of barking dog in office. Better management.

Reply from STILLWATER VILLAGE

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

STILLWATER VILLAGE

4 Reviewed by : marianne285 Jul 2022

Resident.

"Excellent overall..."

Maintenance taken care of. Predictable accommodation costs. Good deal on phone and internet....Read more

Pros

Maintenance taken care of. Predictable accommodation costs. Good deal on phone and internet.

Cons

None!

Suggestions to Management or General Comment

None.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

STILLWATER VILLAGE

4 Reviewed by : [Name withheld at users request] Jun 2022

Resident.

"I can get the help I need"

I live independently but can get the help I need - eg meals, cleaning etc...Read more

Pros

I live independently but can get the help I need - eg meals, cleaning etc

Cons

None that I'm aware of

Suggestions to Management or General Comment

Better car parking. More choice for meals. Better laundry facilities. To have residents input into training sessions.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

STILLWATER VILLAGE

3 Reviewed by : [Name withheld at users request] Jun 2022

Resident.

"3 Star"

Roof over my head while I am able for the rest of my life....Read more

Pros

Roof over my head while I am able for the rest of my life.

Cons

Routing any capital gain on my Villa. Unfairly long period before any payments when I leave.

Suggestions to Management or General Comment

None

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

STILLWATER VILLAGE

5 Reviewed by : valerie543 May 2022

Resident.

"Nice company."

Nice company and good neighbours.Read more

Pros

Nice company and good neighbours.

Cons

None.

Suggestions to Management or General Comment

None.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

STILLWATER VILLAGE

2 Reviewed by : [Name withheld at users request] May 2022

Resident.

"Bright/sunny apartment"

Bright/sunny apartment with views to the west. Swimming pool....Read more

Pros

Bright/sunny apartment with views to the west. Swimming pool.

Cons

Meal times could be more pleasant if duty staff were to encourage briefly moving to another table for a change and relief staff were trained to serve with more dignity. Jars are available, and large milk containers / gravy / sauces etc are not really acceptable.

Suggestions to Management or General Comment

Good knowledge of what is available. An improvement of late since a new village coordinator was appointed (3 since I came a year ago). Better communication with village manager on a personal level. Lack of staff availability at weekends. No staff at front office at weekends is non existent is a concern for visitors as phone is not answered. Covid and lockdowns have not always been clearly relayed and fire drill and emergency procedures need more training.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Not sure

STILLWATER VILLAGE

4 Reviewed by : Maxwell944 May 2022

Resident.

"A feeling of safety"

24hr support if needed. A feeling of safety and security. Good location....Read more

Pros

24hr support if needed. A feeling of safety and security. Good location.

Cons

None

Suggestions to Management or General Comment

More parking for cars and mobility scooters.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

STILLWATER VILLAGE

4 Reviewed by : valerie543 Aug 2021

Resident.

"Four Stars..."

Being able to do my 'own thing' but have the security of the village....Read more

Pros

Being able to do my 'own thing' but have the security of the village.

Cons

....

Suggestions to Management or General Comment

....

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

More than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

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Entry Conditions

Fee model

ORA / LTO
9% per year, for 3 years.
Maximum 27%

Minimum Age of Entry

Lowest Known Price

POA - Enquire Now

Highest Known Price

POA - Enquire Now

Capital Gain

Provider

Capital Loss (if any)

Provider

Maintenance Fees Starting from

POA - Enquire Now

(Paid Weekly)

Maintenance Fee Increases?

Fixed for Life

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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STILLWATER VILLAGE

60 Templemore Drive, Richmond, Richmond, New Zealand

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Information

Contact us

Aged Advisor NZ Ltd, Private Bag 4707, Christchurch 8140

Office : 47 Alameda Place, Rolleston, Christchurch

0800 243 323

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11390 reviews over 894 facilities.