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West Harbour Gardens Residential Care

West Harbour Gardens Residential Care
88% (5 Reviews)

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Overview

Facility services offered
  • Geriatric
  • Rest home care

Reviews / Feedback for West Harbour Gardens Residential Care

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4   
Reviewed by : Jesm111 May 2019
Staff Member> 100 days / visits

Residents are Happy to be Here.

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5   (Under previous ownership/mgmt)
Reviewed by : lynette400 Nov 2017
Staff Member> 100 days / visits

A Lovely Friendly Homely Environment...

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3   (Under previous ownership/mgmt)
Reviewed by : [Name withheld at users request] Mar 2017
Family member / Friend> 100 days / visits

Pleasant Grounds...

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5   (Under previous ownership/mgmt)
Reviewed by : lyn074 Jan 2017
Staff Member> 100 days / visits

...Family Home.

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5   (Under previous ownership/mgmt)
Reviewed by : john655 Jan 2017
Family member / Friend> 100 days / visits

Can't Fault The Staff...

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DHB Audit Details

Further Rest Home Certification and Audits Information.

West Harbour Gardens Residential Care
Waitemata District Health Board
Audit Certification period: 36 months (Good)
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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