loading
Aged Care Profile

West Harbour Gardens Residential Care

West Harbour Gardens Residential Care
starstarstarstarstar
starstarstarstarstar
 40% (6 Reviews)
2 out of 5 stars - 6 votes

See how this compares with other facilities!

20.00% from 3 reviews in the last 12 months

-- This facility does not welcome reviews. --
Services offered
  • Physical
  • Geriatric
  • Dementia care
  • Medical Hospital care
  • Rest home care
  • AGED CARE

Service Information

This business is part of Sunrise Healthcare Limited.

West Harbour Gardens Residential Care is located in Hobsonville, Auckland and offers Rest home care, Geriatric aged care in a 85 bed facility.

No. of Bed 74

Not taking enquiries

Reviews / Feedback for West Harbour Gardens Residential Care

×Have you visited this facility? Help others who are looking for a place by posting a review on West Harbour Gardens Residential Care or review a different facility now.
img
starstarstarstarstar
starstarstarstarstar
West Harbour Gardens Residential Care
1
Family member / Friend.
"A Disgrace"
Read more
img
starstarstarstarstar
starstarstarstarstar
West Harbour Gardens Residential Care
1
Family member / Friend.
"Complaint."

This comment has been flagged for moderation

img
starstarstarstarstar
starstarstarstarstar
West Harbour Gardens Residential Care
1
Family member / Friend.
"West Harbour Gardens"
Read more
img
starstarstarstarstar
starstarstarstarstar
West Harbour Gardens Residential Care
3
Family member / Friend.
"Experience of care"
Read more
img
starstarstarstarstar
starstarstarstarstar
West Harbour Gardens Residential Care
2
Family member / Friend.
"Two Stars..."
Read more
img
starstarstarstarstar
starstarstarstarstar
West Harbour Gardens Residential Care
4
Staff Member. > 100 days / visits
"Residents are Happy to be Here."
Read more

Know someone that would like to place a review but doesn't have access to a computer?
Download a printable FREEPOST form here

DHB Audit Details

Further Rest Home Certification and Audits Information.

West Harbour Gardens Residential Care
Waitemata District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 22nd August, 2026
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

img
img
img