# 164 of 658 Aged Care in New Zealand.
Stillwater Lifecare
Stillwater Lifecare
FINALIST - 2020 Best Aged Care (Med/Large) Facility - SI
Stillwater Lifecare
75.4% (13 Reviews)
3.77 out of 5 stars -
13 votes
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-- This facility welcomes reviews. --
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Overview
At Stillwater, you are at home with us.
We are a friendly, caring community. Become part of our Stillwater family and be cared for by our wonderful staff, whilst making new friends and learning new activities.
Services offered
- Palliative (End of Life)
- Geriatric
- Dementia care
- Medical Hospital care
- Rest home care
- Respite Care
- AGED CARE
Service Information
This business is part of Heritage Lifecare Limited.
When it comes to everyday life, Stillwater makes it easy with village, rest home, hospital, respite and dementia care, so if your health needs change, we can care for you now and into the future.
Light, bright and welcoming, Stillwater is set amongst beautifully landscaped gardens, just a hop, skip and jump from the Richmond township where you’ll find all the essentials such as a pharmacy and library.
At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.
Photos are representative of Heritage Lifecare.
No. of Bed 69
Aged Care Management
Stillwater is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds nation-wide and 500 independent living units.
Aged Care Activities
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs.
When you make Stillwater your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs.
(Last Updated: 7th March 2023)
Reviews / Feedback for Stillwater Lifecare
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Stillwater Lifecare or review a different facility now.
Stillwater Lifecare
3
Reviewed by : [Name withheld at users request] May 2023
Resident.
"Aged Care Facility"
Stillwater Lifecare
5
Reviewed by : B@ndes*1618 Aug 2022
Visitor.
"Thank you Stillwater"
Stillwater Lifecare
4
Reviewed by : [Name withheld at users request] Aug 2022
Visitor.
"Lovely Care Home "
Stillwater Lifecare
3
Reviewed by : Joanwd Aug 2022
Visitor.
"Not happy"
Includes reply from Stillwater Lifecare
N/ARead more
Stillwater Lifecare
1
Reviewed by : [Name withheld at users request] Aug 2022
.
"Quick Review..."
Includes reply from Stillwater Lifecare
N/ARead more
Stillwater Lifecare
3
Reviewed by : waysee May 2022
Resident.
"Not many positives."
Stillwater Lifecare
4
Reviewed by : John244 May 2022
Family member / Friend.
"Friendly staff"
Stillwater Lifecare
5
Reviewed by : HeritageLifecare Jun 2020
Family member / Friend.
"Good facilities"
Stillwater Lifecare
5
Reviewed by : Safehappymum Mar 2020
Family member / Friend. 10 - 100 days / visits
"Staff are wonderful in the rest home"
Stillwater Lifecare
5
Reviewed by : [Name withheld at users request] May 2019
Resident. > 100 days / visits
"5 Stars"
Includes reply from Stillwater Lifecare
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DHB Audit Details
Further Rest Home Certification and Audits Information.Stillwater Lifecare
Nelson Marlborough District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 13th December, 2025
Auditor: The DAA Group Limited
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance AuditsCertification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
