loading

Royal Heights Rest Home

Royal Heights Rest Home
starstarstarstarstar
starstarstarstarstar
 80% (6 Reviews)
4 out of 5 stars - 6 votes

See how this compares with other facilities!

20.00% from 1 review in the last 12 months

Services offered

  • Rest home care
  • Respite Care
  • Adult Day Care
  • AGED CARE

Service Information

This business is part of Royal Heights Care Limited.

Royal Heights Rest Home is located in Massey, Auckland and offers Rest home care aged care, Day care, respite care in a upto 45 bed facility.

No. of Beds 45

Feedback and Reviews for Royal Heights Rest Home

×Have you visited this facility? Help others who are looking for a place by posting a review on Royal Heights Rest Home or review a different facility now.

      Know someone that would like to place a review but doesn't have access to a computer?
      Download a printable FREEPOST form here

      DHB Audit Details

      Further Rest Home Certification and Audits Information.

      Royal Heights Rest Home
      Waitemata District Health Board
      Audit Certification period: 48 months (Very Good)
      Certificate renewal date: 10th August, 2025
      Auditor: The DAA Group Limited
      Click here to view latest audit findings

      Why we have Rest Home Audits

      All rest homes and aged residential care facilities are certified and audited to ensure they:

      • provide safe, appropriate care for their residents
      • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

      Types of audit and when they happen

      Certification / Surveillance Audits
      Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
      An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
      In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
      Other types of audit
      Provisional audits happen when a provider purchases a certified rest home from another provider.
      Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
      Ministry inspections
      Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
      DHB issues-based audits
      DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

      img
      img
      img