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Overview

Facility services offered
  • Rest home care
  • Geriatric

Reviews / Feedback for Pohlen Hospital

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5   
Reviewed by : adrienne100 Nov 2018
Resident> 100 days / visits

Five Stars...

Service Name: Pohlen Hospital
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5   
Reviewed by : allan100 Nov 2018
Resident> 100 days / visits

Location...

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4   
Reviewed by : jean9100 Nov 2018
Resident> 100 days / visits

Own Flower Garden...

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5   
Reviewed by : rosetta100 Nov 2018
Resident10 - 100 days / visits

Caring Hospital Staff...

Service Name: Pohlen Hospital
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5   
Reviewed by : diana100 Nov 2018
Resident> 100 days / visits

Friendly Staff...

Service Name: Pohlen Hospital
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5   
Reviewed by : [Name withheld at users request] Jul 2018
Resident

Caring Staff...

Service Name: Pohlen Hospital
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4   
Reviewed by : roy100 Jul 2018
Resident> 100 days / visits

Helpful Staff...

Service Name: Pohlen Hospital
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4   
Reviewed by : lena100 Jul 2018
Resident> 100 days / visits

Treatment and Consideration...

Service Name: Pohlen Hospital
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5   
Reviewed by : ernie409 Jul 2018
Resident10 - 100 days / visits

Caring and Helpful Staff...

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5   
Reviewed by : beverley100 Jun 2018
Resident10 - 100 days / visits

Level of Care...

Service Name: Pohlen Hospital
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DHB Audit Details

Further Rest Home Certification and Audits Information.

Pohlen Hospital
Waikato District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 14th April, 2019
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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