Maygrove Lifecare Resthome Orewa Auckland

Services offered

Rest home care
REST HOME CARE

Service Information

This business is part of NZ Aged Care Services.

Maygrove Lifecare knows it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.

Our residents and their families comment on the homely feeling we have created here. We would be delighted to have the opportunity to talk with you about our care.

No. of Bed 44

Aged Care Activities

Maygrove has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

Big on pet therapy, Maygrove is proud to offer a dog walking scheme for residents. We also provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and Sky TV is also available in the main lounges.

There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.

Rooms Available

(Last Updated: 6th August 2021)

Reviews / Feedback for Maygrove Lifecare (Resthome)

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Maygrove Lifecare (Resthome)

5 Reviewed by : Penwar Feb 2023

Family member / Friend.

"Our lucky day"

The title says it all. We have moved our 99 year old from independent living to Maygrove which is in a different region. From meeting the Manager, Diane, the process has been so smooth and positive. ...Read more

Pros

The title says it all. We have moved our 99 year old from independent living to Maygrove which is in a different region. From meeting the Manager, Diane, the process has been so smooth and positive. It's been a huge change for her however everything we ask for is taken care off and she is settling well. We could have chosen other resthomes but this one has a warm vibe. The staff are very friendly and accommodating

Cons

N/A

Suggestions to Management or General Comment

NA

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Less than 1 year

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

Maygrove Lifecare (Resthome)

5 Reviewed by : [Name withheld at users request] Feb 2023

Family member / Friend.

"Excellent Service "

We have been throughly impressed with the Management at Maygrove Lifecare. We recently moved my Grandma here and Diane has bent over backwards to make sure that she settles in well. She has been accom...Read more

Pros

We have been throughly impressed with the Management at Maygrove Lifecare. We recently moved my Grandma here and Diane has bent over backwards to make sure that she settles in well. She has been accommodating with special requests to make her feel comfortable. The facility allows you to hang pictures on the walls and her room has 5 power points. Any questions we have are always answered promptly and Diane always pops out of her office with a friendly hello when we come to visit.

Cons

N/A

Suggestions to Management or General Comment

Thank you for being so accommodating and answering our never ending questions. We are so happy with the care that Grandma is receiving and are grateful for the support Maygrove is providing.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Less than 1 year

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

Maygrove Lifecare (Resthome)

5 Reviewed by : janine211 Jan 2017

Family member / Friend. > 100 days / visits

"Fantastic Care..."

(Under previous ownership/mgmt)Excellent care for my [family member].Read more

Pros

Excellent care for my [family member].

Cons

None (not having them at home?)

Suggestions to Management or General Comment

Thanks for fantastic care of my [family member].

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Maygrove Lifecare (Resthome)

5 Reviewed by : [Name withheld at users request] Sep 2016

Resident. > 100 days / visits

"Excellent Staff..."

(Under previous ownership/mgmt)Staff excellent. Comfortable, clean, caring environment....Read more

Pros

Staff excellent. Comfortable, clean, caring environment.

Cons

None

Suggestions to Management or General Comment

....

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Maygrove Lifecare (Resthome)

4 Reviewed by : valerie322 Sep 2016

Resident. > 100 days / visits

"Staff Very Friendly..."

(Under previous ownership/mgmt)Staff is very friendly. Food is generally very good. I like the outings....Read more

Pros

Staff is very friendly. Food is generally very good. I like the outings.

Cons

I felt there was 1 staff member who was untrustworthy but she no longer works here.

Suggestions to Management or General Comment

If I have ever had to complain to the management they have dealt with it immediately.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Maygrove Lifecare (Resthome)
Waitemata District Health Board
Certificate renewal date: 29th August, 2024
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Maygrove Lifecare (Resthome)

Services offered

Service Information

Aged Care Activities

Reviews / Feedback for Maygrove Lifecare (Resthome)

DHB Audit Details

Why we have Rest Home Audits

Types of audit and when they happen

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