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Aged Care Information   (Last Updated: 17th August 2017)

This facility is owned by Oceania Care Company Limited.

Heretaunga Rest Home and Village is located in Silverstream, Upper Hutt and offers Geriatric, Dementia care, Rest home care aged care in a 50 bed facility.

No. of Beds 55

Facility services offered

  • Geriatric
  • Dementia care
  • Rest home care

Reviews / Feedback for Heretaunga Rest Home and Village

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5   
Reviewed by : rea021 Jun 2019
Family member / Friend> 100 days / visits

Five star review

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4   
Reviewed by : omi045 Jun 2019
Resident> 100 days / visits

Feeling safe

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5   
Reviewed by : wen045 Jun 2019
> 100 days / visits

Five star review

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5   
Reviewed by : Tim111 May 2019
Family member / Friend> 100 days / visits

Friendly, Homelike Atmosphere.

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4   
Reviewed by : Hat522 May 2019
Visitor10 - 100 days / visits

4 star

Heretaunga Rest Home and VillageRead more
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5   
Reviewed by : Sim123 May 2019
Family member / Friend< 10 days / visits

Great Atmosphere

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5   
Reviewed by : Amanjot020 May 2019
Staff Member> 100 days / visits

Good Environment...

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5   
Reviewed by : jeff355 Nov 2018
Family member / Friend< 10 days / visits

Excellent Overall Care...

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5   
Reviewed by : barbara097 Nov 2018
Family member / Friend

Staff are Awesome...

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5   
Reviewed by : [Name withheld at users request] Nov 2018
Family member / Friend10 - 100 days / visits

Lovely Room...

Heretaunga Rest Home and VillageRead more

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Heretaunga Rest Home and Village
Audit Certification period: 36 months (Good)
Certificate renewal date: 19th January, 2019
Auditor: Central Region
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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