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Concord House Rest Home

Overview

Facility services offered
  • Rest home care

Reviews / Feedback for Concord House Rest Home

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5   
Reviewed by : Won-Lin Jun 2019
Visitor

5 Stars

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5   
Reviewed by : Huif111 Jun 2019
Family member / Friend> 100 days / visits

Lovely Sunny Room.

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5   
Reviewed by : Ian147 Jun 2019
Resident

5 Stars

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5   
Reviewed by : olive327 May 2018
Staff Member> 100 days / visits

Five Stars...

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5   
Reviewed by : pinglan605 May 2018
Resident> 100 days / visits

Five Stars...

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4   
Reviewed by : shao605 May 2018
Resident> 100 days / visits

Four Star...

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4   
Reviewed by : won605 May 2018
Resident

Four Stars...

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5   
Reviewed by : zhilan605 May 2018
Resident

Five Stars...

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5   
Reviewed by : donald605 May 2018
Resident

Five Star...

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Concord House Rest Home
Auckland District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 23rd March, 2020
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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