# 208 of 644 Aged Care in New Zealand.

CHT St Margarets (Hospital and Rest Home)

52 Beach Rd, Te Atatu Peninsula, Auckland, New Zealand

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64.4% (9 Reviews)

3.22 out of 5 stars - 9 votes

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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

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Overview

Lush gardens, courtyard spaces and secure outdoor areas are a key feature of the CHT St Margarets located in Te Atatu Peninsula – creating a relaxing atmosphere at this West Auckland property.

Services offered

Geriatric
Dementia care
Medical (hospital care)
Rest home care
AGED CARE
Physical

Service Information

This business is part of CHT Healthcare Trust.

Lush gardens, courtyard spaces and secure outdoor areas are a key feature of the CHT St Margarets located in Te Atatu Peninsula – creating a relaxing atmosphere at this West Auckland property.

Design is around suites of 10 residents, all with ensuites, all enjoy shared dining area and living spaces, a kitchenette and access to gardens.

CHT St Margarets dementia care unit provides secure, thoughtful care for residents who need extra care, complete with specially designed gardens, dining and lounge areas.

No. of Bed 89

Staff

Friendly, caring and professional staff.

Aged Care Management

Experienced, approachable and professional Manager.

Aged Care Activities

A variety of activities on offer as part of ongoing activities programme.

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(Last Updated: 7th December 2021)

Reviews / Feedback for CHT St Margarets (Hospital and Rest Home)

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CHT St Margarets (Hospital and Rest Home)

5 Reviewed by : suz123 Feb 2023

Family member / Friend.

"Friendly Staff..."

Friendly staff even when working under short staffed conditions. Excellent communication....Read more

Pros

Friendly staff even when working under short staffed conditions. Excellent communication.

Cons

N/A

Suggestions to Management or General Comment

Very happy with St Margarets. Have recommended it to friends who are looking for a placement for elderly parents.

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT St Margarets (Hospital and Rest Home)

5 Reviewed by : suz123 Aug 2022

Family member / Friend.

"Dementia"

Staff always friendly. Never impatientRead more

Pros

Staff always friendly. Never impatient

Cons

.....

Suggestions to Management or General Comment

....

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT St Margarets (Hospital and Rest Home)

3 Reviewed by : [Name withheld at users request] May 2022

Family member / Friend.

"more care with clothing and patient needs needed"

good at first but hmmm,Read more

Pros

good at first but hmmm,

Cons

stickers on clothes that wont come off after Mum passed away. clothes came home and were filthy and as she had a catheter in her some of the clothes that came home smelled of wees. wasn't supposed to be washed with soap. found they wanted me to buy some and it took about a week of asking staff to get the special cream to give her. it was in stock but not given. we also picked her room due to the lovely garden and trees in front. all cut down and never replaced. Mum was really upset. sad for her

Suggestions to Management or General Comment

give family the opportunity to name clothes themselves. make staff more aware of needs. check clothes to make sure they don't need washing. give family the option to do there own washing. check patient is happy

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 1 year but less than 3 years

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Not sure

CHT St Margarets (Hospital and Rest Home)

3 Reviewed by : Sharron May 2022

Family member / Friend.

"washing of clothes"

nice staff, clean room, good food, entertainment , gardens, van to take people out....Read more

Pros

nice staff, clean room, good food, entertainment , gardens, van to take people out.

Cons

my beloved Mum passed away in December 2021, my hubby collected all her clothes etc and brought them home. how annoyed was i. they stamp a sticker onto the clothes and they will not come off. her name and details are now stuck on the clothes. also, some of them were filthy, with food stuck on them and stains. also some of them smelled like wees. i was absolutely disgusted. how dare they put my Mums dirty cloths back in the draw. or leave them like that for her to wear. poor Mum in her last days

Suggestions to Management or General Comment

i suggest they find another way of naming clothes or give the family a chance to do it themselves. also, look at there clothes for stains, dropped food etc before putting them away to wear again. Mum had dementia but should still have had clean clothes. also, she was not supposed to have soap used on her skin, long story short, it took me over a week to make sure they used the proper thing on her fine skin,

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Not sure

CHT St Margarets (Hospital and Rest Home)

5 Reviewed by : karl844 May 2022

Visitor.

"Clean and warm environment"

Clean and warm environment. Positive staff, helpful. Ease of movement inside....Read more

Pros

Clean and warm environment. Positive staff, helpful. Ease of movement inside.

Cons

Waiting at front doors for up to 30mins. No answer to door button.

Suggestions to Management or General Comment

None

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I visit/visited there.

I have lived at / visited this facility for

Less than 1 year

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

CHT St Margarets (Hospital and Rest Home)

1 Reviewed by : MAD123 Apr 2022

Visitor.

"The most depressing place"

This comment has been flagged for moderation

CHT St Margarets (Hospital and Rest Home)

1 Reviewed by : EllanDunn Apr 2020

Family member / Friend. > 100 days / visits

"No phone contact with residents"

Includes reply from CHT St Margarets (Hospital and Rest Home)

NoneRead more

Pros

None

Cons

Our family have been trying to talk by phone to our 96yr old dad at St Margarets. We used to visit dad daily before Covid-19 so one lockdown came into force we have tried phoning him daily. This has been very difficult. Either the phone isn’t answered, or if answered we have been told that staff can’t locate the two phone. We contacted St Margarets directly to find out the best way to organise these calls and where told the if we supplied our phone numbers staff would phone hasn’t happened.

Suggestions to Management or General Comment

What is happening! Emails from CHT St Margarets say that video calls can be made and communication with residents is very important. Our experience it completely the oppose. Very stressful for family and our dad and is totally unacceptable

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Reply from CHT St Margarets (Hospital and Rest Home)

Thank you very much for your feedback. We've allocated a dedicated staff member to be responsible for connecting up residents with their families (via phone or online) during this challenging time, and expect to be up and running within the next 48 hours. Any queries, please contact us.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

CHT St Margarets (Hospital and Rest Home)

5 Reviewed by : Mark19 Mar 2020

Family member / Friend. 10 - 100 days / visits

"People who care"

I have no negativesRead more

Pros

I have no negatives

Cons

All positive

Suggestions to Management or General Comment

Nil

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 10 but under 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

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DHB Audit Details

Further Rest Home Certification and Audits Information.

CHT St Margarets (Hospital and Rest Home)
Waitemata District Health Board
Audit Certification period: 12 months (due to new manager employed)
Certificate renewal date: 11th December, 2023
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.