# 212 of 658 Aged Care in New Zealand.
Carter House Lifecare
Carter House Lifecare
Carter House Lifecare
64% (5 Reviews)
3.2 out of 5 stars -
5 votes
See how this compares with other facilities!
-- This facility welcomes reviews. --
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Overview
At Carter House you are at home with us.
We are a friendly, caring community. Become part of our Carter House family and be cared for by our wonderful staff, whilst making new friends and learning new activities.
Services offered
- Geriatric
- Dementia care
- Medical Hospital care
- Rest home care
- Respite Care
- AGED CARE
Service Information
This business is part of Heritage Lifecare Limited.
When it comes to everyday life, Carter House makes it easy with village, rest home, hospital, respite and dementia care, so if your health needs change, we can care for you now and into the future.
Light, bright and welcoming, Carter House is set amongst beautifully landscaped gardens, in the sunny and friendly Te Puke community.
At Heritage Lifecare, our homes and villages reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.
Photos are representative of Heritage Lifecare.
No. of Bed 64
Aged Care Management
Carter House is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds nation-wide and 500 independent living units.
Aged Care Activities
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs.
When you make Carter House your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs.
(Last Updated: 6th March 2023)
Reviews / Feedback for Carter House Lifecare
×Have you visited this facility? Help others who are looking for a place by posting a review on
Carter House Lifecare or review a different facility now.
Carter House Lifecare
1
Reviewed by : Dragon Dec 2022
Resident.
"Not happy"
Includes reply from Carter House Lifecare
N/ARead more
Carter House Lifecare
1
Reviewed by : [Name withheld at users request] Aug 2022
.
"Quick Review..."
Carter House Lifecare
4
Reviewed by : marguerite317 Sep 2016
Resident. > 100 days / visits
"Home from Home..."
Carter House Lifecare
5
Reviewed by : colleen573 Dec 2015
.
"Five Stars"
Know someone that would like to place a review but doesn't have access to a computer?
Download a
printable FREEPOST form here
DHB Audit Details
Further Rest Home Certification and Audits Information.Carter House Lifecare
Audit Certification period: 36 months (Good)
Certificate renewal date: 1st April, 2024
Auditor: The DAA Group Limited
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance AuditsCertification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
