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CHT Royal Oak (Rest Home) img

FINALIST - 2020 Best Aged Care (Med/Large) Facility - North Island

CHT Royal Oak (Rest Home)
94.3% (28 Reviews)

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Overview

The peaceful garden atmosphere of CHT Royal Oak provides a relaxing and private sense of home for residents who can also enjoy close proximity to local shops, churches, public transport and Cornwall Park.

Facility services offered
  • Rest home care
  • Serviced Apartments

Aged Care Information   (Last Updated: 14th October 2020)

This facility is owned by CHT Healthcare Trust.

The peaceful garden atmosphere of CHT Royal Oak provides a relaxing and private sense of home for residents who can also enjoy close proximity to local shops, churches, public transport and Cornwall Park.

CHT Royal Oak’s design is centred around four suites of 10 modern spacious bedrooms with direct access to outdoor areas from each bedroom. All suites have a dedicated living room area and kitchenette.

No. of Units 2
No. of Beds 40


Aged Care Staff

Friendly, caring and professional staff.


Aged Care Management

Experienced, approachable and professional Manager.


Aged Care Activities

A variety of activities on offer as part of ongoing activities programme including outings.

Beds Available

Reviews / Feedback for CHT Royal Oak (Rest Home)

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5   
Reviewed by : mar668 Aug 2021
Resident.

Good care

CHT Royal Oak (Rest Home)Read more
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5   
Reviewed by : joh977 Aug 2021
Family member / Friend.

Very Nice People....

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5   
Reviewed by : hel555 Aug 2021
Family member / Friend.

Friendly Staff...

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5   
Reviewed by : [Name withheld at users request] Aug 2021
Family member / Friend.

"I want to go home to my CHT"

CHT Royal Oak (Rest Home)Read more
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5   
Reviewed by : [Name withheld at users request] Aug 2021
Resident.

Quality Health Care

Includes reply from CHT Royal Oak (Rest Home)
CHT Royal Oak (Rest Home)Read more
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5   
Reviewed by : [Name withheld at users request] Aug 2021
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Good Meals...

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5   
Reviewed by : mar471 Aug 2021
Resident.

Resthome

CHT Royal Oak (Rest Home)Read more
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5   
Reviewed by : [Name withheld at users request] Aug 2021
Resident.

Very caring staff`

CHT Royal Oak (Rest Home)Read more
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5   
Reviewed by : [Name withheld at users request] Aug 2021
Family member / Friend.

Amazing!

CHT Royal Oak (Rest Home)Read more
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4   
Reviewed by : rosalie22 Jul 2021
Family member / Friend.

Four Stars...

CHT Royal Oak (Rest Home)Read more

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DHB Audit Details

Further Rest Home Certification and Audits Information.

CHT Royal Oak (Rest Home)
Auckland District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 26th November, 2022
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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