Bupa Erin Park Rest Home & Hospital Counties Manukau District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 27th March, 2020 Auditor: Health and Disability Auditing New Zealand Limited Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Reviews / Feedback for Bupa Erin Park Rest Home & Hospital
[Name withheld at users request]Bupa Erin Park Rest Home & HospitalThe facility does stick to a very high standard of care and protects its 4-year certification audit results above all, more than anything else... Read more
The facility does stick to a very high standard of care and protects its 4-year certification audit results above all, more than anything else
One of the most traumatizing workplaces an RN can work in.The manager threatens staff that she will complain about them to the Nursing Council if they so much as fail to give Panadol. Nurses come to work on their off days or stay way overtime just to keep on top of their careplans and paperwork.She abuses disciplinary actions & quotes "serious misconduct" for medication near-misses and forgetting to fill in just one of the many forms.7 RNs resigned in 1 year. That says a lot about the morale h
Suggestions to Management or General Comment
Management only cares about their audit reputation and residents. Very high registered nurse turnover due to mistrust in manager and abusing the use of disciplinary actions. Caregivers who do not want to do medications are still forced to do so.
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Helping you find the right retirement or restcare facilities.
The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.