For the third year running, Ryman Healthcare has won Aged Advisor's People’s Choice Award for best multifacility provider.
Spanning from Whangarei to Invercargill, Ryman Healthcare aims to emulate a family orientated approach at their 36 retirement villages.
Co-founder Kevin Hickman says the priority has always been providing care “good enough for Mum or Dad.” And this vision translates into how the team intentionally invest in both their staff and residents. Ryman Healthcare believes happy staff make for happy residents. Consequently, they claim their focused training phase for new employees is imperative to the wellbeing of the entire village – imparting shared values, providing staff with the right tools and consistently looking for ways to help them develop.
Villager manager Merrin Jack also attests their loyal team of fans can be attributed to the kind, empathetic and professional care from staff. With an overall rating of 92% across more than 600 reviews, Ryman are confident they are meeting a standard of excellence. In one review, a resident says the management is intentional and thorough, identifying “excellent care, thoughtfulness and response to any suggestions made.” However, it’s not just the staff but the facilities that appear to be popular with residents.
The facilities offered in Ryman villages include independent apartments and townhouses, serviced apartments, and rest home, hospital and dementia level care. Although each village
varies in size and facilities, each is purpose-built, surrounded by gardens and amenities. Ranging from swimming pools to movie theatres to cafes, Ryman Healthcare hopes they can provide opportunities for all residents to get involved in something they enjoy.
Although the COVID-19 outbreak has had a huge impact nationally, Ryman believes it has highlighted their excellence in service. During the outbreak, staff were purposeful about creating safe havens for their residents. Delivered groceries, complimentary morning and afternoon teas, happy hours in bags and regular flu jabs were organised to give residents comfort during a difficult season.
Overall, Ryman Healthcare strives to be a place of excellence and commitment to exceptional relationship-focused care. Through rolling out new initiatives and focusing on new technologies in the future, they promise only bigger and better to come.