Aged Care Information   (Last Updated: 27th November 2018)

This facility is owned by Heritage Lifecare Limited.

We make sure we get to know each of our residents well, as Maidstone is a small, intimate family-friendly hospital, with just 32 residents. Everything about Maidstone is comfortable and homely – from the large rooms, big enough for a sofa and coffee table, to our comfortable shared lounges. We are situated in the west of Christchurch, 10 minutes from the airport.

We know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Our food also receives a lot of compliments! We have a very talented chef who is famous for her home baking!

No. of Beds 32

Aged Care Management

Owned by Heritage Lifecare Limited.

Aged Care Activities

Maidstone has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression. We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. Here are just some of the activities and interests of residents which arise on a regular basis: Board Games, Cooking, Crosswords & Quizzes, Indoor Bowls, Crafts, Music, Parties, Happy Hour, Newspaper Reading. There is also active involvement in community events. Outings are also an ongoing part of the activities programme.

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Maidstone Lifecare (Hospital)
Canterbury District Health Board
Audit Certification period: 12 months (Poor)
Certificate renewal date: 3rd April, 2019
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

• provide safe, appropriate care for their residents
• meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.