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Diana Isaac [Aged Care]
FINALIST - 2015/16 Best Aged Care (Med/Large) Facility - South Island Add to shortlistRemove from shortlist

Diana Isaac [Aged Care] Avg. Rating:
4.385% 8 Add Review

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# 65 of 670 Aged Cares in New Zealand.

Diana Isaac Retirement Village

Facility services offered

  • Geriatric
  • Dementia care
  • Rest home care
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

Enquire about availability
  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 8th October 2018)

This facility is owned by Ryman Healthcare Limited.

The Diana Isaac Retirement Village is located in the suburb of Shirley in Christchurch and the website notes that: "The village is conveniently situated close to the Palms Shopping Centre and the City Centre."

The website of Diana Isaac Retirement Village also says that: "The village provides a full range of retirement lifestyle options along with the very best of resthome care from our caring and friendly staff." The village contains, "Independent Townhouses & Apartments, Serviced Apartments, and a Care Centre, set amongst beautifully landscaped gardens."
It continues to say that the Diana Isaac Retirement Village has, "An all-weather bowling green, and a Village Centre with a heated indoor swimming pool and spa, gymnasium, internal atrium, beauty and hairdressing salon, library and internet services, dining room, bar, lounges, shop, and even a movie theatre. There is so much for residents to enjoy including village events and outings."

No. of Beds 150

Enquire about availability

Address

Show number

03 386 3018


Diana Isaac [Aged Care]
Lady Isaac Way
Mairehau
Christchurch,8052
New Zealand  

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Diana Isaac [Aged Care]
Canterbury District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 1st August, 2020
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.


Reviews / Feedback for Diana Isaac [Aged Care]

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Reviewed by : [Name withheld at users request]
Nov 2017

  • Visitor
  • < 10 days / visits

Prospective residents/residents families beware

1stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : [Name withheld at users request]
Feb 2016

  • Visitor
  • < 10 days / visits

Staff Really Lovely...

5stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : michael118
Feb 2016

  • Visitor
  • < 10 days / visits

Safety and People Around...

5stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : annie310
Oct 2015

  • Family member / Friend
  • 10 - 100 days / visits

Good Communication from Staff to Relatives...

4stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : [Name withheld at users request]
Oct 2015

  • Family member / Friend
  • > 100 days / visits

Very Understanding and Respectful...

5stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : clare366
Oct 2015

  • Family member / Friend
  • > 100 days / visits

Comfortable Conditions...

5stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : lyn871
Oct 2015

  • Staff Member
  • < 10 days / visits

Interactive Approach...

5stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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Reviewed by : [Name withheld at users request]
May 2015

  • Family member / Friend
  • > 100 days / visits

Caring staff

4stars

Product/Service Name: Diana Isaac [Aged Care]

Diana Isaac [Aged Care]
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