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Bupa The Gardens Rest Home and Hospital
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Bupa The Gardens Rest Home and Hospital Avg. Rating:
480% 7 Add Review

# 79 of 669 Aged Cares in New Zealand.

The Gardens Rest Home and Hospital

Facility services offered

  • Geriatric
  • Rest home care
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

Enquire about availability
  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 23rd May 2018)

This facility is owned by Bupa Care Services NZ Limited.

Bupa The Gardens Rest Home and Hospital is located in Pukehangi, Rotorua and offers Geriatric, Rest home care aged care in a 54 bed facility.

No. of Beds 54

Enquire about availability

Address

Sacha Mountfort
Care Home Manager

Show number

(07) 347 9658


Bupa The Gardens Rest Home and Hospital
15 Hodgkins Street
Pukehangi
Rotorua,3015
New Zealand  

Enquire about availability     Send a message

DHB Audit Details

Further Rest Home Certification and Audits Information.

Bupa The Gardens Rest Home and Hospital
Lakes District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 15th November, 2019
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.


Reviews / Feedback for Bupa The Gardens Rest Home and Hospital

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Reviewed by : cheryl007
Jul 2018

  • Family member / Friend
  • > 100 days / visits

Lovely Week day staff...

3stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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Reviewed by : [Name withheld at users request]
Jun 2018

  • Family member / Friend
  • > 100 days / visits

Great Caring Staff...

3stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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Reviewed by : anne658
Jun 2018

  • Resident
  • > 100 days / visits

Four Stars...

4stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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Reviewed by : [Name withheld at users request]
May 2018

  • Resident
  • > 100 days / visits

Friendly Staff...

5stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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Reviewed by : mrssj334
May 2018

  • Resident
  • > 100 days / visits

Comfortable Care...

4stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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Reviewed by : frances658
May 2018

  • Resident
  • > 100 days / visits

Well Looked After...

4stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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Reviewed by : [Name withheld at users request]
Apr 2018

  • Resident
  • > 100 days / visits

Great staff & service

5stars

Product/Service Name: Bupa The Gardens Rest Home and Hospital

Bupa The Gardens Rest Home and Hospital
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