Bert Sutcliffe Aged Care
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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Overview
Bert Sutcliffe Village is located on Rangatira Road and close to Verran's Corner, the village enjoys beautiful panoramic views over Kauri Point and beyond.
Services offered
- Palliative (End of Life)
- Geriatric
- Dementia care
- Medical Hospital care
- Rest home care
- Adult Day Care
- AGED CARE
Service Information
This business is part of Ryman Healthcare Ltd.
At Ryman villages, we’re dedicated to caring for you now and into your future. We welcome residents from the wider community, and if you’re an existing Ryman resident you will have priority access to care options that suit your needs.
At Bert Sutcliffe Village you can choose from an independent apartment or the extra support of an assisted-living apartment. If your needs change over time, our state-of-the-art care centre provides 118 care rooms offering resthome, hospital and specialist dementia care.
No. of Bed 150
Aged Care Management
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(Last Updated: 21st March 2023)
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DHB Audit Details
Further Rest Home Certification and Audits Information.Bert Sutcliffe Aged Care
Waitemata District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 31st October, 2025
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance AuditsCertification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Associated Facility
