This facility is owned by Bupa Care Services NZ Limited.
Liston Heights Care Home in Taupo is listed as offering Rest Home, Hospital and Secure Dementia care. It's website states "nestled on the edge of Taupo, Liston Heights is located in one of the most picturesque places in the country. With a view featuring mountains underlined by Lake Taupo, it'd be a challenge to find a more elegant setting."
The site continues to say "The rooms are large, each with their own kitchenette and ensuite so you can still enjoy independent living. We want you to feel at home with us and encourage you to bring your own furniture and belongings to personalise your room."
Their "activities programme runs all week with many different individual and group activities, entertainers and outings to suit all interests. No matter what kind of things you enjoy, whether it's a garden walk, bowls, a boat trip on the lake or a visit to Napier, there's always something to do. We have strong community ties and encourage community groups to visit us often, such as our weekly Rotary meeting or inter-dominational church services."
All rest homes and aged residential care facilities are certified and audited to ensure they:
provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
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The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.