Aged Care Information   (Last Updated: 24th August 2021)

This facility is owned by Heritage Lifecare Limited.

Waiapu House has been a part of the community in sunny Hawke’s Bay for over 50 years delivering compassionate support in a friendly and welcoming environment. The facility is set in five acres of beautifully landscaped gardens in a quiet cul de sac, just minutes from Havelock North Village. Staff offer experienced and friendly care in a community atmosphere where your individual needs are met. We believe in providing personable, compassionate, safe, respectful care, adding value to the quality of everyday living.

No. of Beds 72


Aged Care Management

Owned by Heritage Lifecare Limited.


Aged Care Activities

Waiapu House has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression. The activities programme runs 6 days per week, and involves crafts, cooking, knitting club, entertainment, and more! Regular outings are made, not to mention that there's an inter-facility bowling tournament and close relationships with local nursery and secondary schools. A Chapel is on-site with weekly and bi-monthly non-denominational services.

Facility services offered

  • Geriatric
  • Rest home care
  • Villa, (2+ bdrm)
  • Apartment (1 bdrm)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Waiapu House Lifecare
Hawkes Bay
Audit Certification period: 12 months (due to new manager employed)
Certificate renewal date: 1st April, 2024
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.