Palms Lifecare (Rest Home)
-- This facility welcomes reviews. --
At Palms Lifecare, we are proud to offer personalised rest home, village, hospital, respite, and day care. Our dedicated and experienced team are here to attend to both your everyday and urgent requirements - providing personable and compassionate care.
Facility services offered
- Medical (hospital care)
- Rest home care
- Respite Care
Aged Care Information (Last Updated: 3rd May 2019)
This facility is owned by Heritage Lifecare Limited.
We at Palms know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.
Our residents and their families comment on the homely feeling we have created here.
No. of Beds 83
Aged Care Management
Owned by Heritage Lifecare Limited.
Aged Care Activities
Palms has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression. There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.Enquire about availability
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Reviews / Feedback for Palms Lifecare (Rest Home)
|Quality of Care||
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The staff are certainly one of the many highlights of this facility, with a genuine down to earth and homely approach they make the residents feel well cared for and listened to. Feedback is always ta...
Fantastic Rest home - Homely EnvironmentRead More
DHB Audit DetailsFurther Rest Home Certification and Audits Information.
Palms Lifecare (Rest Home)
Counties Manukau District Health Board
Certificate renewal date: 25th August, 2024
Auditor: The DAA Group Limited
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happenCertification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.