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Ngaio Marsh [Aged Care] Village img

Ngaio Marsh [Aged Care] Village
67.5% (8 Reviews)

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Overview

Ngaio Marsh Retirement Village

Facility services offered
  • Geriatric
  • Medical (hospital care)
  • Rest home care
  • Serviced Apartments
  • Townhouse (3+ bdrm)
  • Townhouse (2 bdrm)
  • Townhouse (1 bdrm)
  • Studio Unit

Reviews / Feedback for Ngaio Marsh [Aged Care] Village

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1   
Reviewed by : [Name withheld at users request] Jul 2019
Staff Member> 100 days / visits

Looks can be deceiving.

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4   
Reviewed by : EA1331 Jun 2016
Family member / Friend> 100 days / visits

Great place to be

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5   
Reviewed by : joan294 Oct 2015
Resident< 10 days / visits

Tremendous Staff...

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2   
Reviewed by : [Name withheld at users request] Oct 2015
Family member / Friend> 100 days / visits

Disappointing.

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4   
Reviewed by : EA1331 Oct 2015
Family member / Friend10 - 100 days / visits

Caring Staff...

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4   
Reviewed by : glenys728 Aug 2015
Visitor< 10 days / visits

Beautiful Surroundings...

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4   
Reviewed by : [Name withheld at users request] May 2015
Resident> 100 days / visits

Many positives...

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3   
Reviewed by : Bridget640 Mar 2015
Family member / Friend> 100 days / visits

Superficial and dollar driven...

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Ngaio Marsh [Aged Care] Village
Canterbury District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 15th August, 2020
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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