Ngaio Marsh Aged Care Village Papanui Christchurch

Ngaio Marsh Retirement Village

Facility services offered

Geriatric
Medical (hospital care)
Rest home care
Serviced Apartments
Townhouse (3+ bdrm)
Townhouse (2 bdrm)
Townhouse (1 bdrm)
Studio Unit

Aged Care Information (Last Updated: 23rd May 2019)

This facility is owned by Ryman Healthcare Ltd.

Winner: 2019 Trusted Brand Aged Care & Retirement Villages

At Ryman villages, we’re dedicated to caring for you now and into your future.
We welcome residents from the wider community, and if you’re an existing Ryman resident you will have priority access to care options that suit your needs.

Ngaio Marsh Retirement Village provides independent living and assisted living in serviced apartments. We also provide resthome, hospital and dementia care.
The care we provide is individualised to suit your needs. Our care app, myRyman, is available on an electronic device in every resident’s room. Allowing nurses and carers to access detailed information about your needs and preferences while they are caring for you.

No. of Beds 142

Enquire about availability

Gallery

Address

Anna Thomson

Show number

(03) 352 5140

Ngaio Marsh [Aged Care] Village
95 Grants Road
Papanui
Christchurch,8052
New Zealand

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Ngaio Marsh [Aged Care] Village
Canterbury District Health Board
Certificate renewal date: 15th August, 2021
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Reviews / Feedback for Ngaio Marsh [Aged Care] Village

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Reviewed by : [Name withheld at users request] Jul 2019

Staff Member> 100 days / visits

Looks can be deceiving.

Service Name: Ngaio Marsh [Aged Care] Village

Looks pleasant enough....Read more

Pros

Looks pleasant enough.

Cons

Cold village manager.

Suggestions to Management or General Comment

To actually care about people & not pretend just to get the managers bonus.

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I work/have worked there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Reviewed by : EA1331 Jun 2016

Family member / Friend> 100 days / visits

Great place to be

Service Name: Ngaio Marsh [Aged Care] Village

Caring staff.Read more

Pros

Caring staff.

Cons

Staff are often a bit too busy

Suggestions to Management or General Comment

It would be great if the staff were able to spend more time with the clients

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : joan294 Oct 2015

Resident< 10 days / visits

Tremendous Staff...

Service Name: Ngaio Marsh [Aged Care] Village

Tremendous staff. Caring....Read more

Pros

Tremendous staff. Caring.

Cons

[Negatives] Nil.

Suggestions to Management or General Comment

Very caring staff. [Was there on respite care].

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Less than 10 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : [Name withheld at users request] Oct 2015

Family member / Friend> 100 days / visits

Disappointing.

Service Name: Ngaio Marsh [Aged Care] Village

Some very caring staff providing some good care. Clean. Good entertainment provided. [Updated]...Read more

Pros

Some very caring staff providing some good care. Clean. Good entertainment provided. [Updated]

Cons

A large facility with processes, procedures, schedules and staffing levels that precludes flexibility or opportunity to be more resident centred. The marketing is good; the product unfortunately not as good. From a visitor perspective Ngaio Marsh presents well; from a resident perspective a lot needs to be improved (e.g. Outside areas do not offer easy access or usage by the residents, meals are very disappointing, a lot of different staff, often patronising communications). Feels more like a boarding school than a home. [Updated]

Suggestions to Management or General Comment

Be resident centred. Take a walk in the shoes of your individual residents. Learn from them and their experience. [Updated]

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Reviewed by : EA1331 Oct 2015

Family member / Friend10 - 100 days / visits

Caring Staff...

Service Name: Ngaio Marsh [Aged Care] Village

Caring staff.Read more

Pros

Caring staff.

Cons

N/A

Suggestions to Management or General Comment

Staff need a little more time to interact with clients.

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 10 but under 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : glenys728 Aug 2015

Visitor< 10 days / visits

Beautiful Surroundings...

Service Name: Ngaio Marsh [Aged Care] Village

Beautiful surroundings. Well equipped....Read more

Pros

Beautiful surroundings. Well equipped.

Cons

Don't know of any [negatives].

Suggestions to Management or General Comment

....

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Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I visit/visited there.

I have lived at / visited this facility for

Less than 10 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : [Name withheld at users request] May 2015

Resident> 100 days / visits

Many positives...

Service Name: Ngaio Marsh [Aged Care] Village

Many and various.Read more

Pros

Many and various.

Cons

Only one. The main meal of the day is midday. [I would] much prefer it if it could be [in the] evening.

Suggestions to Management or General Comment

....

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Reviewed by : Bridget640 Mar 2015

Family member / Friend> 100 days / visits

Superficial and dollar driven...

Service Name: Ngaio Marsh [Aged Care] Village

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Associated Facility

Aged Care Profile

# 172 of 679 Aged Cares in New Zealand.