- Family member / Friend
- < 10 days / visits
Product/Service Name: Kaikohe Aged Care Centre
Includes reply from Kaikohe Aged Care Centre
My mother needed to be in this Facility as she had Advanced Alzheimers and Diabetes and her behaviour became erratic-wandering more and aggressive toward her neighbour when she was at her flat before...
My mother needed to be in this Facility as she had Advanced Alzheimers and Diabetes and her behaviour became erratic-wandering more and aggressive toward her neighbour when she was at her flat before i put her in an Agecare Facility.
I would very much appreciate honesty in regards to the decline of my mother i was not even told that she was nearly dying or in Palliative! I could tell by her weightloss and very pale complexion. I was told in an informal way by a staff member of this not the management. I assumed my mother was taken to hospital after a stroke in an ambulance? I would of appreciated this. I found on her death Certificate that she had died in the Facility there! I was not told very much and i am irate/unhappy!
Suggestions to Management or General Comment
I feel they should be upfront and honest with the Family! I would rather mum be transported in ambulance to Kawakawa Hospital rather than wait for her Doctor!
Reply from Kaikohe Aged Care Centre
We are unable to identify the resident from this review. No one fits the criteria ie (one assumes) recently deceased, diabetic, transferred to BOI by hospital, had a stoke in the ambulance?
The most recently deceased resident does fit partially (came here from home where she was in contention with her neighbour). She was admitted 10 years ago, though, and family involvement has been minimal since her NOK on admission died some years ago.
We notify all adverse events, change of condition etc for all of our residents and have the evidence to show this.
Dementia is a terminal illness, and if family don't see the resident for years, certainly even with phone messages their condition may appear shocking.
This review is clearly erroneous and would be considered libellous if accepted by your publication.
How do you know about this place?
I have/had family/friends there.
I have lived at / visited this facility for
Less than 10 days / visits
I last lived at / visited this facility
Within the last 12 months
Would you recommend this facility to a friend?