Flaxmore Lifecare (Rest Home and Hospital)
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Flaxmore Lifecare (Rest Home and Hospital) Avg. Rating:
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Facility services offered

  • Rest home care
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

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  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 28th November 2018)

This facility is owned by Heritage Lifecare Limited.

Flaxmore Rest Home & Hospital (formerly Naomi Courts Rest Home) is located in Bishopdale, Nelson and offers Rest home care aged care in a 50 bed facility.

No. of Beds 50

Aged Care Management

Owned by Heritage Lifecare Limited.

Aged Care Activities

Flaxmore Lifecare offers all the benefits of a care facility, including entertainment, activities and companionship. We are very proud to be the only aged care facility in the whole of Nelson to have attained a 4 year certification in the Ministry of Health Certification Audit. Boasting magnificent landscaped and vegetable gardens, Flaxmore includes a BBQ area and outdoor seating for quiet and peaceful relaxing. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere, and enjoy the informality and usual 'comings and goings' of a family home. A variety of things happen on a typical day, for example, on many days of the week family, friends and children drop in and spend time with their relative.

Enquire about availability


Stephanie Murch

Show number

(03) 546 9324

Flaxmore Lifecare (Rest Home and Hospital)
8 Clifford Avenue
New Zealand  

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Flaxmore Lifecare (Rest Home and Hospital)
Nelson Marlborough District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 30th November, 0001
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Reviews / Feedback for Flaxmore Lifecare (Rest Home and Hospital)

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Reviewed by : luc406
Dec 2017

  • Family member / Friend
  • > 100 days / visits

Great, Accessible Gardens...

5stars   (Under previous ownership/mgmt)

Product/Service Name: Flaxmore Lifecare (Rest Home and Hospital)

Flaxmore Lifecare (Rest Home and Hospital)
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