# 63 of 644 Aged Care in New Zealand.

Charles Fleming [Aged Care]

112 Parata Street, Waikanae, Waikanae, New Zealand 5036

Enquire Add Review

94.3% (7 Reviews)

4.71 out of 5 stars - 7 votes

See how this compares with other facilities!

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

Enquire about availability

Overview

Charles Fleming Retirement Village

Services offered

Geriatric
Dementia care
Medical (hospital care)
Rest home care
AGED CARE

Service Information

This business is part of Ryman Healthcare Ltd.

At Ryman villages, we’re dedicated to caring for you now and into your future.

We welcome residents from the wider community, and if you’re an existing Ryman resident you will have priority access to care options that suit your needs.

Charles Fleming Retirement Village provides independent living and assisted living in serviced apartments. We also provide resthome, hospital and dementia care, all within the same village community.

The care we provide is individualised to suit your needs. Our care app, myRyman, is available on an electronic device in every resident’s room. Allowing nurses and carers to access detailed information about your needs and preferences while they are caring for you.

No. of Bed 140

Enquire about availability

(Last Updated: 1st November 2022)

Reviews / Feedback for Charles Fleming [Aged Care]

×Have you visited this facility? Help others who are looking for a place by posting a review on Charles Fleming [Aged Care] or review a different facility now.

Charles Fleming [Aged Care]

5 Reviewed by : Audrey Urlich Aug 2022

"Quick Review..."

N/ARead more

Pros

N/A

Cons

N/A

Suggestions to Management or General Comment

I live in a very warm apartment and am able to take part in as many activities as I wish

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

N/A

I have lived at / visited this facility for

N/A

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

Charles Fleming [Aged Care]

5 Reviewed by : harold9699 Apr 2021

Resident. > 100 days / visits

"Pleasant Living"

We were well looked after during the year of Covid19 and it certainly was the place to be and still is!...Read more

Pros

We were well looked after during the year of Covid19 and it certainly was the place to be and still is!

Cons

As an independant resident I have no negatives apart from the loss of some views because of rapid tree growth.

Suggestions to Management or General Comment

The gymnasium needs an overhead metal bar to swing upon and stretch the spine.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Charles Fleming [Aged Care]

5 Reviewed by : Anton1940 Aug 2020

Resident. > 100 days / visits

"Fantastic facility"

was great during lockdown suplied us with any nessaries and managed to get our grocery orders when required...Read more

Pros

was great during lockdown suplied us with any nessaries and managed to get our grocery orders when required

Cons

None

Suggestions to Management or General Comment

Many thanks for your great assistance to all your tennants.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Yes

Charles Fleming [Aged Care]

5 Reviewed by : [Name withheld at users request] Aug 2020

Family member / Friend. 10 - 100 days / visits

"A lovely home for Mum "

I love visiting my mother here. Happy atmosphere. Wonderful Activities Coordinator. Clean, light-filled environment with green vistas. I know my mum is looked after with kindness....Read more

Pros

I love visiting my mother here. Happy atmosphere. Wonderful Activities Coordinator. Clean, light-filled environment with green vistas. I know my mum is looked after with kindness.

Cons

A bathroom basin set in a benchtop would be easier for older people to place items on as many would not recognise the mirror as a cupboard. Not really dementia friendly which is strange when most residents have this in some degree. Afternoon tea served too early. I have observed many residents looking for a cuppa around 3-4pm.

Suggestions to Management or General Comment

Some concern on security. Anyone can walk in to the resthome wing & even in to residents rooms without an 'ID check'. I do think the reception desk in the resthome should have someone on duty there 24/7. A larger tv in the lounge & placed not quite so high. Cubii pedallers available for residents to use when sitting in the lounge.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 10 but under 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Charles Fleming [Aged Care]

4 Reviewed by : harold9699 Apr 2020

Resident. > 100 days / visits

"Restricted Living"

Very good emergency food, milk and liquor provided regularly. Staff help is beyond criticism....Read more

Pros

Very good emergency food, milk and liquor provided regularly. Staff help is beyond criticism.

Cons

Loss of close socializing, such as playing card games or physical games like table tennis or snooker.

Suggestions to Management or General Comment

Reception sometimes not manned during office hours.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Charles Fleming [Aged Care]

5 Reviewed by : Peter04 May 2019

. > 100 days / visits

"Very Pleasant Staff Always Helpful."

Very Pleasant Staff Always Helpful. And enough entertainment....Read more

Pros

Very Pleasant Staff Always Helpful. And enough entertainment.

Cons

N/A

Suggestions to Management or General Comment

....

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

N/A

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

More than 3 years ago

Would you recommend this facility to a friend?

Yes

Charles Fleming [Aged Care]

4 Reviewed by : harold9699 Apr 2019

Resident. > 100 days / visits

"Apartment"

A secure home in a village environment, with friendly capable staff, in a town with easy train access to Wellington....Read more

Pros

A secure home in a village environment, with friendly capable staff, in a town with easy train access to Wellington.

Cons

No capital gains with a 20% loss of the purchase price when one dies.

Suggestions to Management or General Comment

Very good management, but the loss of one's decision making ability as to when one moves from "Serviced Care" to "Rest Home Care", is a worry.

Report this comment

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I live/have lived there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Know someone that would like to place a review but doesn't have access to a computer?
Download a printable FREEPOST form here

DHB Audit Details

Further Rest Home Certification and Audits Information.

Charles Fleming [Aged Care]
Capital and Coast District Health Board
Certificate renewal date: 12th August, 2025
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.