Carter House Lifecare [Aged Care]
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Carter House

Facility services offered

  • Geriatric
  • Dementia care
  • Rest home care
  • Villa, (2+ bdrm)
  • Villa (1 bdrm)
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

Enquire about availability
  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 5th September 2018)

This facility is owned by Heritage Lifecare Limited.

Carter House Aged Care Complex, in Te Puke, Bay of Plenty states that it "offers a 65 care bed home, made up of 20 Resthome, 27 Hospital rooms and 17 bed Specialised Unit, dedicated to providing care for those suffering from Alzheimer's and other associated conditions."

The Carter House website also says that: "Carter House employs highly qualified, compassionate staff, who are committed to delivering the highest standard of care. Our philosophy is to recognise the individual needs of our residents, and to promote a friendly and comfortable environment. To respect and recognise the dignity, beliefs and culture of all. Ultimately we encourage the highest level of independence possible."

Located in Te Puke in the Bay of Plenty, some of the services that Carter House provide are: "a wide range of Activity programmes, aimed at keeping the body and mind stimulated. Our trained Diversional Therapists focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression. Activities include, massage,music and singing, arts & crafts,and an active involvement in comminity events. A wide variety of entertainment is provided regularly. We have an indoor bowls table where regular tournaments are held. Outings are an ongoing part of the activities programme."

It continues to say that: "Carter House is a home where people can enjoy life with grace and dignity. We welcome people of any spiritual persuasion and encourage and support them in their own religious and cultural beliefs."

No. of Beds 64

Enquire about availability


Heritage Lifecare

Show number

(07) 573 7317

Carter House Lifecare [Aged Care]
69 Moehau Street
Te Puke
Te Puke,3119
New Zealand  

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Carter House Lifecare [Aged Care]
Audit Certification period: 36 months (Good)
Certificate renewal date: 1st April, 2021
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Reviews / Feedback for Carter House Lifecare [Aged Care]

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Reviewed by : marguerite317
Sep 2016

  • Resident
  • > 100 days / visits

Home from Home...


Product/Service Name: Carter House Lifecare [Aged Care]

Carter House Lifecare [Aged Care]
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Reviewed by : colleen573
Dec 2015

    Five Stars


    Product/Service Name: Carter House Lifecare [Aged Care]

    Carter House Lifecare [Aged Care]
    Read more


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