Carter House Lifecare [Aged Care]
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Carter House Lifecare [Aged Care] Avg. Rating:
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At Carter House, we are proud to offer personalised rest home, village, hospital, and secure dementia care. Our dedicated and experienced team are here to attend to both your everyday and urgent requirements.

Facility services offered

  • Geriatric
  • Dementia care
  • Rest home care
  • Villa, (2+ bdrm)
  • Villa (1 bdrm)
  • Quality of Care

  • Caring Staff

  • Responsive Mgmt

  • Outdoor Activity

  • Indoor Entertainment

  • Social Atmosphere

  • Enjoyable Food

Enquire about availability
  • Description
  • Contact
  • DHB Audits

Aged Care Information   (Last Updated: 9th November 2018)

This facility is owned by Heritage Lifecare Limited.

Situated in the sunny Bay of Plenty, Carter House has magnificent award-winning landscape and vegetable gardens. The complex offers a 64 care bed home, made up of 18 Resthome, 29 Hospital rooms and 17 bed Specialised Unit, dedicated to providing care for those suffering from Alzheimer's and other associated conditions.

Our Complex Village offers 26 self contained units, from studio to 2 bedroom with garage, each representing a lifestyle choice. The site provides a convenience shop, accessibility ramps and safety rails, paraplegic toilets, wide corridors, smoke detectors with water sprinklers, and separate dining room and lounge facilities.

No. of Beds 64

Aged Care Management

Owned by Heritage Lifecare Limited.

Aged Care Activities

Carter House has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our trained Diversional Therapists focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression. The Independent Units programme offers all the benefits of the complexes facilities, including entertainment, activities and companionship.

Enquire about availability


Mary McDonald
Facility Manager

Show number

(07) 573 7317

Carter House Lifecare [Aged Care]
69 Moehau Street
Te Puke
Te Puke,3119
New Zealand  

Enquire about availability     Send a message

DHB Audit Details

Further Rest Home Certification and Audits Information.

Carter House Lifecare [Aged Care]
Audit Certification period: 36 months (Good)
Certificate renewal date: 30th November, 0001
Auditor: The DAA Group Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.

An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.

In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.

Other types of audit

Provisional audits happen when a provider purchases a certified rest home from another provider.

Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.

Ministry inspections

Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.

DHB issues-based audits

DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

Reviews / Feedback for Carter House Lifecare [Aged Care]

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Reviewed by : marguerite317
Sep 2016

  • Resident
  • > 100 days / visits

Home from Home...

4stars   (Under previous ownership/mgmt)

Product/Service Name: Carter House Lifecare [Aged Care]

Carter House Lifecare [Aged Care]
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Reviewed by : colleen573
Dec 2015

    Five Stars

    5stars   (Under previous ownership/mgmt)

    Product/Service Name: Carter House Lifecare [Aged Care]

    Carter House Lifecare [Aged Care]
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