Aged Care Profile

# 235 of 657 Aged Care in New Zealand.

Bupa Parklands Hospital

429 Papanui Road, Strowan, Christchurch, New Zealand 8052

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52.5% (8 Reviews)

2.63 out of 5 stars - 8 votes

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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

Currently Not Taking Enquiries

Services offered

Psychogeriatric
Physical
Geriatric
Dementia care
Medical Hospital care
Rest home care
AGED CARE

Service Information

This business is part of Bupa Care Services NZ Limited.

The Bupa site explains that Parklands on Papanui in Christchurch, New Zealand offers both Hospital and Specialist dementia care, alongside the Parklands on Papanui Retirement Village. It states that "Parklands enjoys a great location, close to all local amenities. Our caring reputation extends to the surrounding communities of Papanui, Merivale, St Albans and Strowan."

It says "We have beautiful sheltered gardens to relax in and have a chat. We have both single rooms and larger rooms that are perfect for couples, many of which have ensuites. This is your home and we want you to feel comfortable so we encourage you to bring some belongings with you to personalise your room."

It also states that residents "enjoy frequent entertainment from local singers, guitarists, bagpipe players, theatre groups and a musical therapist who sings with the residents. Other activities include housie, exercises, music, movies, balloon volleyball, newspaper reading, word searches, hand massage and crafts. How much you want to get involved is up to you; your day is spent doing exactly what you want."

The site adds "You can enjoy short walks around the old residential houses and gardens around us on sunny days. We also have regular van outings to places such as the beach or Horseshoe Lake, go duck feeding or plane spotting."

No. of Bed 127

Currently Not Taking Enquiries

(Last Updated: 12th December 2016)

Reviews / Feedback for Bupa Parklands Hospital

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Bupa Parklands Hospital

1 Reviewed by : [Name withheld at users request] Apr 2017

Family member / Friend. > 100 days / visits

" Concerns"

Staff can be friendly and cheery and front receptionist is really lovely...Read more

Pros

Staff can be friendly and cheery and front receptionist is really lovely

Cons

I am concerned basic needs are often compromised when family are not advocating for their loved ones, Activities offered are rare mostly residents are put in front of the TV AND LEFT til the next meal for days on end There have been no van outings in the last two years my loved one has been in the care of ParKlands. The activities coordinator mostly makes displays for the walls during her time there and little engagement with resident.s. Hand washing as a basic procedure is not followed.

Suggestions to Management or General Comment

The quality of care is not about the lovely posters on the wall.More monitoring of staff and training around a holistic approach .At least remove your advert that say van outings there are none and activities rare

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Bupa Parklands Hospital

4 Reviewed by : Alderton Jun 2016

Family member / Friend. > 100 days / visits

"Parklands Hospital"

A new facility manager is showing new innovative ideas for the betterment of both patients and family who visit. The atmosphere is more upbeat and more attention with a one on one nurse to patient bei...Read more

Pros

Cons

Would really like to see more physio which I feel currently is only token value to look good in the prospectus. Immobility cause immobility!!!!!!!

Suggestions to Management or General Comment

I am impressed with the family meetings we now have which we have a good speaker and question time and time to mingle with the other visiting family members. I encourage the management to keep these up.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Bupa Parklands Hospital

1 Reviewed by : [Name withheld at users request] Mar 2016

Family member / Friend. > 100 days / visits

"Very disappointing. "

Reasonably nice reception area and outdoor areas - although described as indoor outdoor flow but not really 'wheelchair accessible' - a tiny ramp that has been suggested by previous reviewer would be ...Read more

Pros

Cons

This establishment could be so much more. There is one van that takes 3 residents and one walker. Once a week the van is supposed to go out on Tuesdays for three lucky residents with no mobility - sad part is there has been weeks on end of residents having no activities just sat in front of a Tv. What the web says they are offering is not a reality. Church services often cancelled - staff away so overloaded - unhappy residents - [appears to be] no back up plan.

Suggestions to Management or General Comment

Walk the talk - this is not good. Please get a back up plan when staff away. Make it good for the residents so family are not left worried about their family. Sustain efforts.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

N/A

Bupa Parklands Hospital

2 Reviewed by : [Name withheld at users request] Dec 2015

Family member / Friend. > 100 days / visits

"Action speaks louder than words..."

Excellent experiences with most frontline staff. Caring. Closeness of hospital to village is good....Read more

Pros

Excellent experiences with most frontline staff. Caring. Closeness of hospital to village is good.

Cons

Tired of being told "leave it with us" by a manager and nothing happens. Response times on call bell would be anything from 2 - 20 minutes - that's too long if you need help going to the bathroom. [I found] overall facility management [to be] unresponsive (hopefully the new facility manager will change that). Only one van outing in over a year that my parents were there.

Suggestions to Management or General Comment

Improve action and communication from the top down. Take onboard feedback you are given. Follow up on simple ideas like getting some ramps for the lounge ranch door sliders. Your audit says you have great indoor / outdoor flow - but your residents are stuck indoors all day because you wouldn't spend $100 on getting a simple ramp so that the couch chairs could be wheeled outside. Appreciate your staff more - eg. frontline staff put on a Christmas Show - no management came to watch or involved.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

N/A

Bupa Parklands Hospital

3 Reviewed by : [Name withheld at users request] Dec 2015

Family member / Friend. > 100 days / visits

"Kind Staff..."

Overall caring, kind, patient staff. Patients kept clean. No urine smell....Read more

Pros

Overall caring, kind, patient staff. Patients kept clean. No urine smell.

Cons

Nursing procedure from carers not good. Not enough physio and mobility. Nurse/patient ratio for no. of mobile patients [appeared to be extremely] low.

Suggestions to Management or General Comment

Too many immobile patients for caregiver/patient ratio. Not enough hoists per ward. Not enough physio.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Bupa Parklands Hospital

4 Reviewed by : russel239 Nov 2015

Family member / Friend. > 100 days / visits

"Positive Experience..."

Nice room, gardens etc.Read more

Pros

Nice room, gardens etc.

Cons

Nothing comes to mind, bearing in mind I am referring to something about 5 year ago.

Suggestions to Management or General Comment

Everything, everyone we had dealings with was a positive experience (facility was not under BUPA at the time).

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Longer than 100 days / visits

I last lived at / visited this facility

More than 3 years ago

Would you recommend this facility to a friend?

Yes

Bupa Parklands Hospital

4 Reviewed by : jackie772 Oct 2015

Family member / Friend. < 10 days / visits

"Homely - Clean..."

Friendly, homely, clean [and] caringRead more

Pros

Friendly, homely, clean [and] caring

Cons

[It seems many staff] have English as a 2nd language - [which I found] hard to understand.

Suggestions to Management or General Comment

....

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

Less than 10 days / visits

I last lived at / visited this facility

Within the last 12 months

Would you recommend this facility to a friend?

Yes

Bupa Parklands Hospital

2 Reviewed by : [Name withheld at users request] Mar 2015

Family member / Friend. 10 - 100 days / visits

"Rooms feel & look like a hospital..."

The proximity of the apartments to the full-time care units is convenient and the connection is undercover Although many of the nursing staff are not familiar with new zealand customs and etiquette...Read more

Pros

Cons

The full-time care units feel & look like a hospital. The rooms are small boxes and very few have their own toilet. Often the residents are left in the living room, waiting [EDIT], in their chairs, with very few activities being instigated or seemingly encouraged. No outside excursions/trips in the 18 months that I visited. Very little, if seemingly any, physiotherapy/rehabilitation exercises being offered.

Suggestions to Management or General Comment

More activities, bbq's, trips outside/beyond the care facility. More physiotherapy for everyone. Encourage volunteers to pay the residents a visit.

Categories	Rating
Quality of Care
Caring/Helpful Staff
Responsive Management
Trips/Outdoor Activities
Indoor Entertainment
Social Atmosphere
Enjoyable Food
OVERALL RATING

How do you know about this place?

I have/had family/friends there.

I have lived at / visited this facility for

More than 10 but under 100 days / visits

I last lived at / visited this facility

N/A

Would you recommend this facility to a friend?

Not sure

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Bupa Parklands Hospital
Canterbury District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 13th April, 2026
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.