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Aged Care Profile

Concord House Rest Home

Concord House Rest Home
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 95.4% (26 Reviews)
4.77 out of 5 stars - 26 votes

See how this compares with other facilities!

100.00% from 4 reviews in the last 12 months

Services offered
  • Palliative (End of Life)
  • Rest home care
  • Respite Care
  • Adult Day Care
  • AGED CARE

Service Information

This business is part of Discover Oasis Limited.

Concord House Rest Home, found in Greenlane, Auckland, offers palliative (end of life) care, rest home care, respite care, adult day care, and aged care services in a facility with a capacity of up to 15 beds.

No. of Bed 15

Enquire about availability

(Last Updated: 15th November 2023)

Reviews / Feedback for Concord House Rest Home

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Concord House Rest Home
5
Resident.
"Friendly residents and staff..."
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Concord House Rest Home
5
Resident.
"Friendly Staff..."
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Concord House Rest Home
5
Resident.
"Attentive and Responsive..."
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Concord House Rest Home
5
Resident.
"Five Stars..."
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Concord House Rest Home
5
Resident.
"Everything Good"
(Under previous ownership/mgmt)Read more
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Concord House Rest Home
5
Resident.
"Five Stars..."
(Under previous ownership/mgmt)Read more
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Concord House Rest Home
5
Resident.
"Five Stars..."
(Under previous ownership/mgmt)Read more
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Concord House Rest Home
5
Resident.
"Five Stars..."
(Under previous ownership/mgmt)Read more
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Concord House Rest Home
5
Resident.
"Five Stars..."
(Under previous ownership/mgmt)Read more
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Concord House Rest Home
5
Resident.
"Kind Staff...."
(Under previous ownership/mgmt)Read more

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Concord House Rest Home
Auckland District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 23rd March, 2027
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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